OFF97: Opening and Closing Programs or Files May be SlowLast reviewed: March 13, 1998Article ID: Q167081 |
The information in this article applies to:
SYMPTOMSWhen you open or close any of the programs listed at the beginning of this article, the program may respond slowly. Also, when you open or close a document in any of these programs, the file may be opened or closed very slowly.
CAUSEThis problem occurs if Microsoft Outlook automatically creates journal entries for these programs. Microsoft Outlook creates entries for these programs by default. Note that this problem may occur even if Microsoft Outlook is not currently running.
WORKAROUNDTo work around this problem, disable the journalizing feature for the Microsoft Office 97 programs. To do this, use the following steps:
STATUSMicrosoft has confirmed this to be a problem in Microsoft Office 97 for Windows. This problem was corrected in Microsoft Office 97 for Windows, Service Release 1 (SR-1). For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q172475 TITLE : OFF97: How to Obtain and Install MS Office 97 SR-1 |
Additional query words: OFF97
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