The information in this article applies to:
- Microsoft Office 97 for Windows
SYMPTOMS
When you click Send To on the File menu in any of the Microsoft Office 97
programs, you may receive the following error message:
Mail is not installed on this system.
CAUSE
This problem occurs if Lotus Notes 4.5 is not configured correctly on the
computer. For Lotus Notes 4.5 to be properly configured during
installation, the Windows 95 messaging components must already be installed
on the computer when you install Lotus Notes.
Note Lotus Notes 4.5 installs additional dynamic-link library (DLL) files
when it detects the Windows 95 messaging components. Lotus Notes 4.5 must
be able to find these DLLs to connect to the Windows 95 messaging system.
RESOLUTION
To use Lotus Notes 4.5 with Microsoft Office 97, the programs must be
installed in a specific order. If you already installed Microsoft Office 97
and Lotus Notes 4.5, please use the following procedure to remove and
reinstall the programs. If you have a clean installation of Windows 95
and have not installed Microsoft Office 97 or Lotus Notes 4.5, skip steps 1
and 2.
To resolve this problem, use the following steps:
- To remove Microsoft Office 97, use the following steps:
a. On the Start menu, point to Settings and click Control Panel.
b. In the Control Panel window, double-click Add/Remove Programs.
c. In the Add/Remove Programs Properties window, click Microsoft
Office 97 and click Add/Remove.
d. When you are prompted, click Remove All to completely uninstall
Microsoft Office 97.
- To remove the Windows 95 Messaging components, use the following steps:
a. On the Start menu, point to Settings and click Control Panel.
b. In the Control Panel window, double-click Add/Remove Programs.
c. In the Add/Remove Programs Properties window, click the Windows
Setup tab, clear the Microsoft Exchange check box, and then click
OK.
- To remove Lotus Notes 4.5 client software, see the documentation for
Lotus Notes 4.5.
- Install the updated Windows 95 Messaging components with no services. To
do this, use the following steps:
a. Connect to the following Internet address:
http://www.microsoft.com/windows95/default.asp
b. Click Free Software and click Product Updates.
c. Click System Updates.
d. Follow the download and installation instructions for Exchange
Update for Windows '95.
- To install Lotus Notes 4.5 client and create a profile for Lotus Notes
4.5, see the documentation for Lotus Notes 4.5.
- Run the Setup program for Microsoft Office 97 and be sure to select
"Converters for use with Lotus Notes" under the Converters component. To
do this, use the following steps:
a. On the Start menu, click Run.
b. Type "<Drive>:\setup.exe" (without the quotation marks) and click
OK.
NOTE: <Drive> represents the drive letter from which you are
installing Microsoft Office 97.
c. When you are prompted, click Custom.
d. Click to select Converters And Filters, and then click Change
Option.
e. Click to select Text Converters, and then click Change Option.
f. Click to select the "Converters for use with Lotus Notes" check
box.
g. Click OK twice and add or remove any other components you want to
install or remove.
h. Click Continue.
NOTE: Clicking "Lotus VIM Mail Support" during installation is not
required for Lotus Notes 4.5 because it no longer uses vendor
independent messaging (VIM). Lotus Notes 4.5 uses messaging
application programming interface (MAPI).
MORE INFORMATION
Lotus Notes version 4.5 is manufactured by Lotus Development Corporation, a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.