OFF97: Error in OSB When You Close Windows Explorer WindowLast reviewed: May 8, 1997Article ID: Q168202 |
The information in this article applies to:
SYMPTOMSWhen you close a Microsoft Windows Explorer window in Microsoft Windows 95, you may receive the following error message:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.If you click Details, you receive the following error message
MSOFFICE caused a general protection fault in module USER.EXE at 0003:00000f6e.and the Microsoft Office Shortcut Bar closes.
CAUSEThis problem may occur when the following conditions are true:
RESOLUTIONTo prevent this problem from occurring, do not close Windows Explorer when the control menu for the Office Shortcut Bar is visible.
STATUSMicrosoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATIONNote that this problem does not occur on computers that are running Microsoft Windows NT 4.0.
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Additional query words: 95 OFF97
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