OFF97: Generic Icons Appear on OSB After RNS InstallationLast reviewed: May 23, 1997Article ID: Q168955 |
The information in this article applies to:
SYMPTOMSWhen you perform a Run From Network Server (RNS) installation of Microsoft Office 97, the buttons on the Microsoft Office Shortcut Bar (OSB) may appear with generic icons.
CAUSEThis problem may occur if the network connection from your computer to your server is particularly slow or there is a large amount of network traffic. If this is the case, the OSB may be unable to obtain icons from the individual programs stored on the server. As a result, the OSB shows generic icons instead.
RESOLUTIONYou can eliminate this problem by downloading and installing a set of icons from the Microsoft Web site. These icons are designed specifically for use with the OSB. The following file is available for download from the Microsoft Software Library:
~ Officons.exe (size: 88800 bytes) 87 KBFor more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q119591 TITLE : How to Obtain Microsoft Support Files from Online ServicesTo install the icons, do the following:
Properties. These steps are also documented in the Readme.txt file stored in the folder you created in step 1, above.
STATUSThe problem described above is a known problem when using the Microsoft Office 97 Shortcut Bar. The problem is correctible by downloading a set of icons from the Microsoft Web site.
MORE INFORMATIONWhen you perform a Run From Network Server installation of Office 97, none of the programs (such as Microsoft Word 97) are actually copied to your computer's hard disk. Instead, the programs remain on the server. When you launch the OSB, it must connect to each of the programs so that it can determine which icon to display on each button. If the program cannot be contacted quickly, the OSB will display a generic icon for each button. This problem may occur if your network is very busy or is very slow.
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KBCategory: kbusage kbprb
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