OFF: Supported Installation Methods for Deploying MS Office

• Microsoft Office 97 for Windows
• Microsoft Office for Windows 95, versions 7.0,
• Microsoft Office for Windows, versions 4.2, 4.2-CD, 4.2c, 4.3, 4.3-CD

SUMMARY

The following is a list of the supported methods for installing Microsoft Office on a workstation:

• Run Setup from a Microsoft Office CD.
• Run Setup from a set of Microsoft Office disks.
• Run Setup from a server on which an administrative installation of Microsoft Office was performed.

  This includes tools that large organizations may use to run the Microsoft Office Setup program, for example, Microsoft Systems Management Server (SMS).

• Perform an image installation by using the System Difference Tool (SysDiff) that is included in Microsoft Windows NT version 4.0.
• Perform an image installation using SMS Installer.

MORE INFORMATION

An image installation involves installing Office on a workstation and making an image (a copy) of the workstation to install Office on other workstations. Note that you must be logged on to the workstation as a user (not as the administrator) when you perform this installation.

Microsoft is unable to support image installations that are created by using a third-party utility for the following reasons:

• Microsoft cannot guarantee the accuracy of a third-party product to successfully install Microsoft Office by installing all necessary files to the correct locations and by creating all required registry entries.
• There is no method to uninstall or reinstall Microsoft Office if it is not installed by using one of the methods listed in the "Summary" section of this article.

General Guidelines for Troubleshooting Installation of Office

If you are having problems running the Microsoft Office Setup program, contact Microsoft Technical Support. If you are having problems installing Microsoft Office by using a Microsoft utility other than the Setup program, call the correct Microsoft product support group. If you are using a third- party utility, call the manufacturer of that product.

Use the following steps to troubleshoot problems that you are having when you install Office:

• Determine whether the problem occurs only on one machine.

  To do this, reinstall Microsoft Office on the problem computer by using the method used to install the current installation of Microsoft Office. If the problem is not corrected, run Setup.

• Determine whether the problem occurs on multiple machines or for multiple users.

  To do this, run Setup on another computer, or log on to the computer as a user and run Setup. If the problem is corrected, the previous method of installing Microsoft Office was not successful. If you used a third- party utility, contact the manufacturer of the utility that was used. If running Setup does not correct the problem, contact Microsoft Technical Support.

   ARTICLE-ID: Q162001
   TITLE     : Do Not Disk Duplicate Installed Versions of Windows NT