OFF97: "Setup Could Not Open the File" Error Running Setup

 Last reviewed: July 7, 1997
Article ID: Q171028
The information in this article applies to:
  • Microsoft Office 97 for Windows

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When you perform a "Run from Network Server" (RNS) installation of Microsoft Office 97, the following error message appears 

   Setup could not open the file <file name>.
where <file name> is a file that the Setup program is attempting to copy from the server to your workstation.

When you click Retry, Setup continues but pauses again, and the same error message appears with a different file name.

CAUSE

This problem occurs when you are running virus protection software on the network server.

RESOLUTION

Before running the Setup program, disable any virus protection software. See the virus protection documentation for information about doing this. After you run the Setup program, you can enable the virus-scanning software and restart the computer.

Additional query words: OFF97 antivirus anti- scan
Keywords : kberrmsg kbsetup offwinsetup
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: July 7, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.