OFF97: Cannot Install Patch If MS Office 97 Is Not LocatedLast reviewed: August 11, 1997Article ID: Q172504 |
The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.
SYMPTOMSWhen you run the Microsoft Office 97 Service Release 1 (SR-1) Patch, you may receive the following error message
Microsoft Office 97 SR-1 Office 97 cannot be located on this machine! Office 97 SR-1 will now abort.and the patch is not installed. You receive this error message even though one or more of the following programs are installed on the computer:
Microsoft Office 97 Microsoft Excel 97 Microsoft Word 97 Microsoft Access 97 Microsoft PowerPoint 97 Microsoft Outlook 97 CAUSEThis problem occurs if BOTH of the following keys are missing from the Microsoft Windows registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\8.0\BinDirPath HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\8.0\Common\InstallRoot\ OfficeBinThese keys may both be missing if you installed and removed Microsoft Office 97 programs multiple times on a particular computer.
RESOLUTIONWARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry. To resolve this problem, add the two missing keys to the registry. To do this, follow these steps:
STATUSThis behavior is by design of the Microsoft Office 97 SR-1 Patch.
MORE INFORMATIONWhen you run the Microsoft Office 97 SR-1 Patch, it uses the BinDirPath and OfficeBin registry keys to determine the location in which Microsoft Office 97 is installed on your computer. If the patch cannot find either of two the registry keys, the patch assumes that Microsoft Office 97 is not installed on the computer and it does not allow you to continue.
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Additional query words: OFF97 sr1
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