Off97: Unable to Run Patch After Upgrading from Trial VersionLast reviewed: September 15, 1997Article ID: Q172516 |
The information in this article applies to:
SYMPTOMSWhen you run the Microsoft Office 97 Service Release 1 (SR-1) Patch, you may receive the following error message:
The patch has determined that your installation of Office cannot be updated at this time. Shut down all running applications and re-run the patch, if the problem persists please consult the Microsoft Knowledge Base at http://www.microsoft.com/kb. CAUSEThis problem may occur when the following conditions are true:
RESOLUTIONTo resolve this problem, copy the following files from the Office folder on the Microsoft Office CD to the Program Files\Microsoft Office\Office folder on your hard disk:
Mso7enu.dll Mso97.dllAfter you replace these files, you can install the Microsoft Office 97 SR-1 Patch.
STATUSMicrosoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
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Additional query words: OFF97 kinkos
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