OFF97: Error Adding/Removing Files After Patching Office 97Last reviewed: September 17, 1997Article ID: Q173951 |
The information in this article applies to:
SYMPTOMSWhen you run the Microsoft Office 97 Setup program in maintenance mode, click Add/Remove to add or remove components, and then select one or more components to add or remove, you may receive the following error message:
Setup Message Setup could not open the file: '<path\filename>'.If you click Retry, you receive the same error message again. If you click Ignore, you receive the same error message, but a different file name appears in the message. If you click Abort, you receive the following error message:
Setup is not yet complete. If you quit now, the product will not be installed properly. Quit Setup?If you quit Microsoft Office 97 Setup and start the Setup program again, it does not run in maintenance mode. Instead, the program runs as if you are installing Microsoft Office 97 for the first time.
CAUSEThis problem may occur when the following conditions are true:
NOTE: This problem does not occur if you uninstall Microsoft Office 97 by running Setup and clicking Remove All.
WORKAROUNDTo work around this problem, use either of the following methods.
Method 1: This Problem Has OccurredTo work around this problem, run the Microsoft Office 97 Setup program from floppy disks, from a Microsoft Office 97 CD, or from a network server that contains an administrative installation of Microsoft Office 97. After Setup is finished, it may be necessary to reinstall the Microsoft Office 97 SR-1 Patch.
Method 2: This Problem Has Not Yet OccurredTo add or remove components after you install Microsoft Office 97 from floppy disks and run the SR-1 Patch, enable a feature by editing the Acme.lst file used by Microsoft Office 97 Setup. To do this, follow these steps:
NOTE: After you perform these steps, Microsoft Office 97 is not completely removed from your computer when you run Setup and click Remove All. To completely remove Microsoft Office 97 from your computer, perform the following steps:
STATUSMicrosoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
|
Additional query words: OFF97 sr1
© 1998 Microsoft Corporation. All rights reserved. Terms of Use. |