OFF97: Page Fault in Kernel32.dll Clicking "Look In"Last reviewed: March 16, 1998Article ID: Q182475 |
The information in this article applies to:
WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose. IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
SYMPTOMSWhen you click Open or Save on the File menu for any of the programs listed at the beginning of this article and click the Look In list, you may receive the following error message:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.If you click Details, you may receive an error message similar to the following:
<Program> caused an invalid page fault in module KERNEL32.DLL at 0137:BFF9A5D0. CAUSEThese problems may occur if an invalid File Transfer Protocol (FTP) site is included in the Look In list.
WORKAROUNDTo work around this problem remove the invalid FTP site from the list. To do this, you must edit the Windows registry. WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD). NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps. To remove the FTP site, follow these steps:
MORE INFORMATIONTo add a valid FTP site to the Look In list in the Save As or Open dialog box, follow these steps:
ARTICLE-ID: Q161437 TITLE: OFF97: Errors Appear When You Access an FTP Site REFERENCESFor more information about opening a file on a FTP site, click Contents And Index on the Help menu, click the Index tab in Microsoft Excel Help, type the following text
ftp, opening filesand then double-click the selected text to go to the "Open a workbook at an FTP site" topic. If you are unable to find the information you need, ask the Office Assistant.
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