MC1265: Patch to Correct Problem with MOM in Mac System 7.5.2

 Last reviewed: February 2, 1998
Article ID: Q20783
The information in this article applies to:
  • Microsoft Office for the Macintosh, versions 4.2.1, 4.2.1a

SUMMARY

The Application Note "Patch to Correct Problem with MOM and Macintosh System 7.5.2" (MC1265) is now available from Microsoft Product Support Services (PSS). The "Office Manager Patch for 7.5.2" file included with this Application Note updates Microsoft Office Manager (MOM) version 4.2.1 for the Macintosh. The patch corrects a problem you may encounter when you use MOM on a Macintosh running System 7.5.2. To use this patch, you must have Microsoft Office version 4.2.1 or 4.2.1a installed on your computer.

Note, you do not need to obtain this patch if you upgrade to System 7.5.3.

For additional information, please see the following article(s) in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q148720
   TITLE     : System 7.5.3 Update File Contains Incorrect Office
               Information
You can obtain this Application Note from the following sources:
  • Microsoft's World Wide Web Site on the Internet
  • The Internet (Microsoft anonymous ftp server)
  • The Microsoft Network (MSN)
  • Microsoft Download Service (MSDL)
  • Microsoft Product Support Services

For complete information, see the "To Obtain This Application Note" section at the end of this article.

THE TEXT OF MC1265

  Microsoft(R) Product Support Services Application Note (Text File)
 MC1265: PATCH TO CORRECT PROBLEM WITH MOM AND MACINTOSH SYSTEM 7.5.2

                                                  Revision Date: 11/95
                                                       1 Disk Included
The following information applies to Microsoft Office for the Macintosh(R), version 4.2.1, 4.2.1a. 

 INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY
 ACCOMPANY THIS DOCUMENT (collectively referred to as an Application
 Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
 EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
 WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR
 PURPOSE. The user assumes the entire risk as to the accuracy and
 the use of this Application Note. This Application Note may be
 copied and distributed subject to the following conditions:  1) All
 text must be copied without modification and all pages must be
 included;  2) If software is included, all files on the disk(s)
 must be copied without modification;  3) All components of
 this Application Note must be distributed together;  and  4) This
 Application Note may not be distributed for profit.

 Copyright (C) 1995 Microsoft Corporation.  All Rights Reserved.
 Microsoft is a registered trademarks of Microsoft Corporation.
 Macintosh is a registered trademark of Apple Computer, Inc.

Overview

The "Office Manager Patch for 7.5.2" file included with this Application Note updates Microsoft Office Manager (MOM) version 4.2.1 for the Macintosh. The patch corrects a problem you may encounter when you use MOM on a Macintosh running System 7.5.2. To use this patch, you must have Microsoft Office version 4.2.1 or 4.2.1a installed on your computer.

This patch revises the way MOM handles an application programming interface (API) call that was changed in System 7.5.2 from earlier versions of System 7. Because the API call was changed in System 7.5.2, MOM hangs (stops responding) when it makes the API call. Apple has confirmed this to be a problem in System 7.5.2.

To Install the MOM Patch

  1. Hold down the SHIFT key and restart your computer. Release the SHIFT key when the "Welcome to Macintosh. Extensions Off." message disappears.

  2. If you received a disk with this Application Note, insert the disk in the disk drive.

    If you downloaded this Application Note from an online service, skip to step 3. This procedure assumes that you have already downloaded and extracted the compressed file.

  3. Open the Microsoft Office Manager Patch folder.

  4. Double-click the "Office Manager Patch for 7.5.2" file.

  5. Click the Patch button in the dialog box.

  6. Locate the Microsoft Office Manager file in the dialog box that appears. To do this, click the name of the hard disk (typically named Macintosh HD) in the drop-down list at the top of the dialog box, double-click System Folder, double-click Control Panels, and double-click Microsoft Office Manager.

  7. Click the Patch button.

  8. Restart your computer to re-enable any extensions that are loaded at startup.

You should now be able to run Microsoft Office Manager on a computer running Macintosh System 7.5.2.

TO OBTAIN THIS APPLICATION NOTE

You can find MC1265.HQX (size: 55073 bytes) 
                       , a self-extracting file, on the following
services:

The following file(s) are available for download from the Microsoft Software Library: 

 ~ MC1265.HQX (size: 55073 bytes)
For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online Services
  • If you are unable to access the source(s) listed above, you can have this Application Note mailed to you by calling Microsoft Product Support Services Monday through Friday, 6:00 A.M. to 6:00 P.M. Pacific time at (425) 635-7080. If you are outside the United States, contact the Microsoft subsidiary for your areaTo locate your subsidiary, see the Microsoft World Wide Offices Web site at: 

          http://www.microsoft.com/worldwide/default.htm

    • Additional query words: 4.21 4.21a Mompatch.hqx appnote kbappnote
    Keywords : kbprb offmac kbenv kbfile kbtool
    Version : 4.2.1 4.2.1a
    Platform : MACINTOSH

    THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

    Last reviewed: February 2, 1998
    © 1998 Microsoft Corporation. All rights reserved. Terms of Use.