CG3: Clip Gallery General Troubleshooting Tips Part 2 of 2

Last reviewed: March 10, 1998
Article ID: Q162128

The information in this article applies to:

Microsoft Clip Gallery for Windows 95, version 3.0
Microsoft Publisher 97
Microsoft Office 97 for Windows
Microsoft PowerPoint 97 for Windows

SUMMARY

This article contains information to help you troubleshoot problems you may encounter when you use Clip Gallery. The following topics are covered in this article:

Clip Gallery Cannot Open Previews File
Clip Gallery Cannot Find A Clip File
Can't Open Log File
Unable to View Clipart in Clip Gallery
Problems Connecting to Clip Gallery Live on World Wide Web

This article is the second of two articles that provide troubleshooting information for Clip Gallery. For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q162124
   TITLE     : CG3: Clip Gallery General Troubleshooting Tips Part 1 of 2

If your topic is not covered in this article, query on the article title in the Microsoft Knowledge Base.

MORE INFORMATION

Clip Gallery Cannot Open Previews File

You may receive the following error message when a Clip Gallery database (.cag) file has been moved, deleted, or is no longer accessible:

   Cannot Open Previews File

   Clip Gallery cannot open the previews file C:\Art Files
   \Clip Art\My Art.cag

   That file may have been deleted or moved. If you moved that file
   choose Import Clips, then select the file at its new location.
   This will re-import the clips in that previews file.

NOTE: The dialog box contains a "Don't attempt to open that file in the future" check box. If you click to select the check box and then click OK, that database and its associated thumbnail clips images are permanently removed from the Clip Gallery. The associated picture file is not deleted because the .cag file contains a pointer to the file and not the actual picture itself.

Clip Gallery may be unable to open the previews file for any of the following reasons:

The .cag file has been moved or is missing.
The .cag file is corrupted.
There is a problem with the operating system.

If the following troubleshooting steps do not fix the problem, you may be experiencing problems with your computer hardware or operating system.

The .cag File Has Been Moved or Is Missing:

Use the following steps to determine if the .cag file is missing:

Look for the .cag file on your computer. Use the Find feature to search for the .cag file. To do this:

a. Click the Start button, point to Find, and then Click Files Or

        Folders to open the Find All Files dialog box.

     b. In the Named box, type the name of the missing .cag file.

     c. Click Find Now to start the search.

If you have located the .cag file, verify if its associated image files are in the same folder with it. If they are, proceed to step 5.
If the .cag file is not present on the hard disk, and it is one that you created, you must recreate it. If it is not one that you created, proceed to step 3.
For additional information on recreating .cag files, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q161718
```
       TITLE     : CG3: Creating Clip Gallery Packages
```
Copy the .cag file from the compact disc to the appropriate ClipArt folder. This might be
C:\Program Files\Common Files\Microsoft Shared\Artgalry\My Art\
if the file came from Publisher 97 or from another Microsoft program.

Check to see if images from the .cag file can be opened in WordPad.

a. Click the Start button, point to Programs, point to Accessories,

        and click WordPad.

     b. On the Insert Menu, click Object, and then click Microsoft Clip
        Gallery. Click OK.

    If you do not receive an error message, and Clip Gallery opens
    normally, confirm whether the images from that .cag file can be opened
    in WordPad. If they cannot be opened, see the "Clip Gallery Cannot
    Find A Clip File" section later in this article.

If the .cag file and its associated image files are in the same location, and that location is not where they were originally installed, you can either link to the new location or you can move the files to the original location. After you link to the files or move them, follow steps 3 and 4 in this ("Clip Gallery Cannot Open Previews File") section as needed. Otherwise, continue with step 6.
To link to the new location start Publisher, click Clip Art on the Insert menu.
The "Clip Gallery cannot open the Previews file" dialog box is displayed once for each missing .cag file.
Click to select the "Don't attempt to open that file in the future" check box and click OK.
Click Import Clips.
In the Look In list, click the location of the .cag file and its associated image files. Change the file type to Clip Gallery Packages.
Click the .cag file that is listed. Click Open. When you are prompted to restart Clip Gallery, click OK. If you want to link to other .cag files, repeat steps 9 and 10 as needed.
After you have linked all the .cag files, close Clip Gallery and restart it. Your images should now be available.

The .cag File Is Corrupted:

If the .cag file is not missing, and is in the correct location, it may be corrupted.

Locate the .cag file referenced in the error message.
After you find the .cag file, rename it.
If the .cag file came from Publisher 97, Office 97, or PowerPoint 97, copy the original .cag file from the ClipArt folder on the compact disc to the folder where the renamed file is located.
Click the Start button, point to Programs, point to Accessories, and click WordPad.
On the Insert Menu, click Object, and then click Microsoft Clip Gallery. Click OK.
If the problem was a corrupted .cag file, Clip Gallery will start successfully.
However, if the .cag file in question is supposed to be on the compact disc, you may be experiencing a problem with your CD-ROM drive, or the compact disc may be dirty or damaged.
To check for physical damage to the compact disc, follow these steps:
```
    a. Remove the compact disc from the CD-ROM drive and check the bottom
       of the disc for defects or scratches.
```
```
    b. If it is smudged or dirty, clean with a soft, lint-free cloth.
```
```
    c. After you have cleaned the compact disc, put it back in the CD-ROM
       drive and try to run Clip Gallery again. If it runs successfully,
       then the compact disc was merely dirty.
```

If you still are experiencing problems with Clip Gallery, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q162124
   TITLE     : CG3: Clip Gallery General Troubleshooting Tips Part 1 of 2

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154827
   TITLE     : PUB97: How to Access Clip Gallery Databases from CD-ROM

   ARTICLE-ID: Q138511
   TITLE     : CG: How to Manually Merge .cag Files in ClipArt Gallery 2.0/3.0

Clip Gallery Cannot Find a Clip File

If you choose a preview image in Clip Gallery you receive the following error message:

   Cannot Find "<path>\<Clip filename>"

When you click OK, you receive the following dialog box:

   Cannot Insert Picture

   The Clip Gallery cannot find this clip file on your disk. If you've
   deleted this file and you want to remove its preview from the Clip
   Gallery, choose Remove Preview.

   If you've deleted or moved many clip files from your disk, choose
   Update All to have Clip Gallery remove or update the previews of all
   missing files.

If you click Remove Preview, Clip Gallery simply removes the preview image from its CAG database. If you click Update All, you receive the following dialog box:

   Update

   Click Update All to correct previews for previews for clip files that
   have been deleted, moved, or changed.

   To add previews of other clip files to the Clip Gallery, click Cancel,
   and then click Import Clips.

This dialog box has an "Also correct previews on" check box for Network drives and another check box for Removable disks.

If you click Cancel, you are then returned to Clip Gallery.

If you click Update All, follow the instructions on the screen to locate the missing images. If you do not click to select the check box for either Network drives or Removable disks, Clip Gallery will not check the clip files on either location.

Can't Open Log File

When you choose to import in a clip file in the Computer Graphics Metafile (CGM) format, you may receive the following error message:

   Can't open log file

If you click OK, the image is still imported.

You will receive this error message in only two situations:

   The cgmerrs.log file is set to read-only.

   -or-

   The cgmerrs.log file is corrupted.

If the cgmerrs.log file is not marked as read only, then delete the file; the CGM import filter will create a new one.

This file, although not a critical one, is used by the CGM import filter to track errors that occur during a file import. This means that you must be able to write to the Cgmerrs.log file. The default location is the same folder as the Cgmimp32.flt file. If the file is on a network server in a shared folder, the \Msapps\Grphflt folder must have the read/write property set for all users who install Clip Gallery.

Unable to View Clipart in Clip Gallery

The following Knowledge Base article discusses problems that may occur when you attempt to import pictures from Clip Gallery on a computer that has multiple user profiles:

   ARTICLE-ID: Q158425
   TITLE     : CG3: Errors and Unable to View Clipart in Clip Gallery

Problems Connecting to Clip Gallery Live on World Wide Web

The following Knowledge Base Articles discuss problems that may occur when you try to connect to the Clip Gallery Live Web site:

   ARTICLE-ID: Q159375
   TITLE     : CG3: Unable to Connect to Clip Gallery Live Web Site

   ARTICLE-ID: Q160475
   TITLE     : CG3: How to Download and Run Clip Gallery CIL Files from the
               Web

REFERENCES

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q138100
   TITLE     : ClassId Numbers for Shared Applications

   ARTICLE-ID: Q134863
   TITLE     : How to Reregister Shared Programs in Office 95 & 97

   ARTICLE-ID: Q132913
   TITLE     : How to Use EXTRACT.EXE to Copy Files from DMF Disks

   ARTICLE-ID: Q135540
   TITLE     : Windows 95 CD-ROM Directory Listing (1 of 5)

   ARTICLE-ID: Q135537
   TITLE     : Windows 95 CD-ROM Directory Listing (2 of 5)

   ARTICLE-ID: Q135538
   TITLE     : Windows 95 CD-ROM Directory Listing (3 of 5)

   ARTICLE-ID: Q135539
   TITLE     : Windows 95 CD-ROM Directory Listing (4 of 5)

   ARTICLE-ID: Q135541
   TITLE     : Windows 95 CD-ROM Directory Listing (5 of 5)

   ARTICLE-ID: Q135542
   TITLE     : Windows 95 DMF Floppy Disk Directory Listing (1 of 4)

   ARTICLE-ID: Q135545
   TITLE     : Windows 95 DMF Floppy Disk Directory Listing (2 of 4)

   ARTICLE-ID: Q135544
   TITLE     : Windows 95 DMF Floppy Disk Directory Listing (3 of 4)

   ARTICLE-ID: Q135543
   TITLE     : Windows 95 DMF Floppy Disk Directory Listing (4 of 4)

   ARTICLE-ID: Q158542
   TITLE     : CG3: Clip Gallery Takes a Long Time to Start

   ARTICLE-ID: Q159581
   TITLE     : CG3: Sounds and Videos not Listed Under Clip Type

   ARTICLE-ID: Q163276
   TITLE     : CG3: Office 97 ClipArt Not Available

   ARTICLE-ID: Q165378
   TITLE     : CG3: Clip Gallery 3.0 Does Not Display Path in Preview

   ARTICLE-ID: Q156985
   TITLE     : CG3: Error When Using Clip Gallery to Insert a Sound

   ARTICLE-ID: Q161689
   TITLE     : CG3: Error Messages Appear When You Install Extra Clipart

Additional query words: 3.00 ppt97 ppt8 8.00 mspub w_mspub pub4 pub97
off97 off8 Clip Art Gallery clipart gallery
Keywords : kbenv kberrmsg kbtshoot kbdta
Version : WINDOWS:3.00
Platform : WINDOWS
Hardware : x86
Issue type : kbinfo

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Last reviewed: March 10, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.