PUB98: Artgalry.dll Is Unable to Register Itself

• Microsoft Publisher 98
• Microsoft Clip Gallery 4.0 for Windows

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When you run the Microsoft Publisher 98 Setup program, you may encounter the following error near the end of the installation process:

   Artgalry.dll is unable to register itself in the Registry.

   Setup did not complete successfully.

CAUSE

This problem may appear in either of the following situations:

• An application or terminate-and-stay-resident (TSR) program was running while you ran the Publisher 98 setup program.

• Certain core dynamic link libraries (DLL) files have been replaced by versions that are not compatible with the Publisher Setup program.

RESOLUTION

To resolve this behavior, follow these steps.

NOTE: These steps are ordered so that each step is built upon the previous step. If step 1 does not resolve the problem, go to step 2 and continue troubleshooting. After you complete step 2, go back and repeat step 1.

Step 1: Disable TSRs and Rerun Setup

Rerun setup after you close any applications or TSR programs, by following these steps:

1. Restart Windows 95, by following these steps:

   a. On the Windows Start menu, click Shut Down.

   b. Click Restart The Computer and then click OK.

2. Close any open programs.

3. Press CTRL+ALT+DEL. This will open the Close Program dialog box.

4. In the Close Program dialog box, select any item (except Explorer and Systray), and click End Task. Repeat steps 3 and 4 until Systray and Explorer are the only items listed in the Close Program dialog box.

   NOTE: In some cases Windows may display a dialog box indicating that the application is not responding. If you see this dialog box, click End Task.

5. Rerun the Publisher Setup program.

Step 2: Rename the Artgalry.dll File

Rename the Artgalry.dll file and then rerun the Publisher Setup program.

1. On the Windows Start menu, point to Programs, and then click Windows Explorer.

2. Click the Artgalry.dll file. By default, ;you can find this file in the c:\Program Files\Common Files\Microsoft Shared\Artgalry folder.

3. On the File menu, click Rename.

4. Rename the artgalry.dll file to artgalry.old.

5. Rerun the Publisher Setup program.

Step 3: Rename the Msvcrt20.dll File

Rename the Msvcrt20.dll and rerun the Publisher Setup program.

1. If any programs are currently running, close them.

2. Rename the Msvcrt20.dll file using these steps:

       a. On the Windows Start menu, point to Find, and then click
          Files Or Folders.
   

       b. In the Named box, type:
   

             Msvcrt20.dll
   
       c. Click Find Now.
   
       d. Right-click Msvcrt20.dll and then click Rename. Change the name to
          something like Msvcrt20.old.
   
          NOTE: If you are running any programs that are using the
          Msvcrt20.dll, you will receive this error message:
   
             Cannot rename Msvcrt20.dll: Access is denied.
   
             Make sure the disk is not full or write-protected and that the
             file is not currently in use.
   
          If you receive this error message, follow these additional steps:
   
          1) On the Start menu, click Shut Down.
   
          2) In the Shut Down Windows dialog box, click "Restart in MS-DOS
             mode" and then click Yes. You should see a blank screen with
             an MS-DOS prompt similar to this:
   
                c:\windows>
   
          3) Type the following:
   
                cd system
   
             and then press ENTER.
   
          4) Type the following:
   
                ren msvcrt20.dll msvcrt20.old
   
             and then press ENTER.
   
          5) Type the following:
   
                exit
   
             and then press ENTER. Windows 95 will restart.
   
          6) If you receive any kind of "error starting program" or
             "can't find required .dll" error message, click OK to bypass
             them.
   
   

3. Rerun Publisher setup.

Step 4: Rename the Picstore.dll File

Rename the picstore.dll and rerun setup.

1. If any programs are currently running, close them.

2. Rename the picstore.dll file using these steps:

       a. On the Windows Start menu, point to Find, and then click
          Files or Folders.
   

       b. In the Named box, type:
   

             picstore.dll
   
       c. Click Find Now.
   
       d. Right-click the Picstore.dll file and then click Rename.
          Change the name to something like Picstore.old.
   
   

3. Rerun Publisher setup.

   ARTICLE-ID: Q157146
   TITLE     : PUB97: ACMSETUP Caused a General Protection Fault in
               Mfc40.dll

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

REFERENCES

For more information about registering Clip Gallery, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q134863
   TITLE     : How to Reregister Shared Programs in Office 95 & 97