OL97: Printout of Item Contains Header but no Body Text

• Microsoft Outlook 97

SYMPTOMS

When you print an item in Microsoft Outlook 97 to a Hewlett Packard LaserJet 5L printer, the header of the message is printed, but the body text is missing, or you may receive the following error message:

     OUTLOOK caused a general protection fault
     in module HPPCL5G2.DLL at 0004:00000a55.

CAUSE

This behavior may occur with LaserJet 5L printer drivers earlier than version 1.20.

WORKAROUND

There are three possible workarounds:

Method 1

Change the print quality in the LaserJet 5L driver. To do so, follow these steps:

1. In the Print dialog box, click Properties.

2. Click the Print Quality tab.

3. Set the Print Optimization Setting to Primarily Text and click OK.

Method 2

Install the driver for the HP LaserJet 4L and print with this driver.

Method 3

Install the Host Based HP LaserJet 5L Printing System driver for Windows95/3.1x, version B. This version has a copyright date of March 26, 1996, and shipped with some printers. It is also available for download at the Hewlett Packard Web site at the following address:

   http://www.hp.com/cposupport/indexes1/lj5ls.html

MORE INFORMATION

With Method 1, the quality of graphics or borders may be affected. With Method 2, any options that are new to the LaserJet 5 will not be available.