OL97: How to Change Inbox Icon to Start Microsoft Outlook 97

• Microsoft Outlook 97

SYMPTOMS

After upgrading to Microsoft Outlook 97 from the Microsoft Exchange Client, when you click the Inbox icon, Microsoft Outlook 97 does not start.

CAUSE

Both Outlook and Exchange Client use a shared component called the Windows Messaging System (WMS). Outlook setup does not change WMS to point to Outlook.

WORKAROUND

You can start Outlook using the standard Windows methods. Use the Programs option from the Windows Start menu or create a desktop shortcut to the Outlook program file.

MORE INFORMATION

A file called Chnginbx.exe is located on the Office 97 distribution CD in the \Valupack\Patch folder. Running this program will remove the Inbox icon from the desktop and convert the Outlook shortcut to a permanent desktop icon. The Outlook icon will then not only start Outlook; it will also have the attributes of the old Inbox, such as the ability to do a right mouse click and access user profiles and service properties.