OL97: Contact Not Listed in the Journal Contact List

The information in this article applies to:

• Microsoft Outlook 97

SYMPTOMS

In the Microsoft Outlook 97 Journal options, one or more of your contacts may not be displayed in the For These Contacts list. As a result, you cannot set your contact to have items automatically recorded in the Journal.

CAUSE

Using Outlook, you can automatically record e-mail messages, meetings, and tasks for specific contacts in your Journal. Under the Journal options, only the contacts from your default e-mail delivery folder appear in the For These Contacts list.

WORKAROUND

You can make contacts available in your Journal options by adding them to the Contacts folder under your primary delivery folder. For example, if you set your mail delivery to your Personal Folders Inbox, use the Contacts Folder under your Personal Folders. If you set your mail delivery to your Mailbox Folder Inbox, use the Contacts Folder under your Mailbox Folder.

To set automatic journal recording for a contact, follow these steps:

1. On the Tools menu, click Options, and then click the Journal tab.

2. In the "Automatically record these items" box, click to select the check boxes for the items that you want automatically recorded in the Journal.

3. In the For These Contacts box, click to select the check boxes for the contacts for whom you want selected items to be automatically recorded in the Journal.

REFERENCES

For more information about setting automatic recording of journal items for a contact, search for "journal," and then select the "Automatically record items for contacts in Journal" topic, using the Microsoft Outlook Help Find tab.