OL97: ErrMsg: "MAPI Spooler Has Shut Down Unexpectedly"

• Microsoft Outlook 97

SYMPTOMS

Using Microsoft Outlook 97, you may receive the following error message:

   The MAPI Spooler has shut down unexpectedly. Close all
   mail-enabled applications before attempting to log on again.

CAUSE

This error can occur from one of the following conditions:

1. The System date is set beyond, January 17, 2038.

2. A damaged personal message store (.pst) file that has a message stuck in the Outbox.

3. A corrupted or outdated CompuServe Mail service.

4. You are using Microsoft Windows NT, and have removed Remote Access Services.

RESOLUTION

To Resolve the System Date Issue

Set the Windows System Date to the current date or a date earlier than January 17, 2038.

For more information on System Date issues, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID:  Q154595
   TITLE     :  XADM: Directory Won't Start if System Date Later Than 2038

To Resolve the Damaged .pst Issue

1. Create a new profile and a new .pst file, as follows:

       a. Use the right mouse button to click Inbox on the Desktop, and then
          click Properties.
   

       b. Click Show Profiles, and then click Add.
   

       c. Click the appropriate information services to add them to the
          profile.
   

       d. Type a name in the Profile Name box, and then click Next.
   

       e. Follow the instructions in any wizards that run to configure
          the information services.
   

       f. When you receive a prompt for the Personal Folders file, make sure
          to specify a new file name. For example, instead of Mailbox.pst, you
          can use Mailbox2.pst.
   

       g. Click Finish, and then click the new profile in the "When starting
          Windows Messaging, use this" box.
   

       h. Click Close.
   

2. Copy the messages from your original .pst file to the new .pst file. To do so, follow these steps:

       a. Start Outlook, and on the Tools menu, click Services.
   

       b. Click Add, click Personal Folders, and then click OK.
   

       c. Locate the original .pst file, and then click Open.
   

       d. Click OK, and then click OK.
   

       e. Copy all of the messages from the original set of Personal Folders
          to the new Personal Folders, except for the Outbox.
   

To Resolve the Corrupted or Outdated CompuServe Mail Service

1. Remove the CompuServe service from the current profile.

       a. From Outlook's Tools menu, click Services.
   

       b. Click the CompuServe service,
   

       c. Click Remove and OK.
   

2. Download and install the latest CompuServe Mail service for Exchange from CompuServe.

   ARTICLE-ID: Q160970
   TITLE     : OL97: How to Get Latest Version of CompuServe Mail Service

To Resolve the Missing Remote Access Services Issue

Add the Remote Access Service, as follows:

1. Click Start on the Windows Taskbar.

2. Point to Settings then click Control Panel.

3. Double-click the Network Icon.

4. Click the Services tab.

5. Click Add.

6. Click Remote Access Services.

7. Click OK and OK.

Te following article deals with the Remote Access Service problem.

   ARTICLE-ID: Q158153
   TITLE     : Err Msg: The MAPI Spooler Has Shut Down Unexpectedly

   ARTICLE-ID: Q158917
   TITLE     : Err Msg: The MAPI Spooler Has Shut Down Unexpectedly

   ARTICLE-ID: Q163512
   TITLE     : Err Msg: The MAPI Spooler Has Shut Down Unexpectedly

REFERENCES