OL97: Troubleshooting Outlook Bar ProblemsLast reviewed: January 19, 1998Article ID: Q162248 |
The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder. SUMMARY This article describes steps you can take to troubleshoot Outlook Bar display and behavior problems that may occur in Microsoft Outlook 97.
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Display ProblemsDisplay problems include the inability to turn the Outlook Bar on or off or an improperly positioned Outlook Bar. The Outlook Bar display is set in the Windows Registry. WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to edit the registry, view the Changing Keys And Values Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry. If you are experiencing display problems, quit all programs. Next, back up your System.dat and User.dat files. Finally, use the Windows Registry Editor to delete the following Registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook\ Office Explorer\FrameThe next time you start Outlook, this Registry key is rebuilt automatically.
Behavior ProblemsOutlook Bar behavior problems include shortcuts that do not work or error messages when you use the Outlook Bar. You can rebuild the Outlook Bar by starting Outlook with the command-line switch, /ResetOutlookBar. Rebuilding the Outlook Bar will remove any custom shortcuts. Follow these steps to use this command-line switch:
REFERENCESFor more information about other command line switches, type "control" in the Office Assistant, click Search, and then click to view "Control what happens when you start Outlook." For additional information about undocumented command-line switches, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q156982 TITLE : OL97: Additional Command-Line Switches for Microsoft OutlookFor more information on Outlook Bar and Shortcut issues, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q163147 TITLE : OL97: Error in the Shortcuts File Starting or Quitting Outlook |
Additional query words: 97
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