OL97: Using Exchng32.exe to Troubleshoot Outlook Problems

The information in this article applies to:

• Microsoft Outlook 97

SUMMARY

This article describes the implications of using Exchng32.exe (the Microsoft Exchange Client version 4.0) to troubleshoot Outlook problems when working with Microsoft Exchange Server, Microsoft Mail Server, or a mix of the two servers.

MORE INFORMATION

Outlook ships with an Exchange client, Exchng32.exe. You can use this program to determine if your problem is unique to Outlook. The exact location of this file varies, depending on the operating system. By default, Exchng32.exe is either in the Microsoft Exchange or in the Windows Messaging subfolder. The file size is 83,776 bytes with a date of 11/17/96. Double-click Exchng32.exe to start the Exchange Client.

While both Exchng32.exe and Outlook can use your existing profiles and services, there are some behavioral differences between these two mail clients when used on a computer that has Outlook installed.

Sending and Receiving E-mail Messages

Both clients can send and receive messages using the same user profiles. If your existing profile does not work with either client, you may have a server or profile problem.

Views

Microsoft Exchange Client cannot display any Outlook non-table views; the two programs use different formats to create saved views. Outlook recognizes both formats, but Exchange Client recognizes only its own format.

Exchange Client cannot use saved views created by Outlook, unless the Outlook user selected the "Save views in Exchange 4.0 format" property for the Outlook folder. With this property selected, Exchange Client can view a table view saved by Outlook.

Rich Text in Messages

Outlook and Exchange Client both support rich text in messages.

Message Attachments and Embedded Objects

Outlook and Exchange Client can send and receive messages with attachments and embedded objects. Both programs can send and receive messages that have other messages attached.

Embedded Hyperlinks in Messages

Both programs support messages with embedded hyperlink jumps.

Public Folders

Both programs can use a common set of public folders, although Exchange Client cannot display any non-table views created by Outlook. Microsoft Mail Server does not support public folders.

Rules

Both Exchange Client and Outlook support Inbox Assistant. Outlook users can install an optional Outlook Rules Wizard from the Internet at:

   http://www.microsoft.com/OfficeFreeStuff/Outlook/
 

When Outlook is a client on Microsoft Mail Server, Outlook users can continue to use rules because Outlook rules can be stored on the client, as well as the server. Exchange Client cannot use rules with Microsoft Mail Server.

Forms

Outlook users can use forms created in Microsoft Exchange Client with the Electronic Forms Designer (EFD). Only Outlook can use Office forms.

Message Size

Outlook and Exchange Client messages can be of any size (subject to system resources).

WordMail

Exchange Client can use either Microsoft Word 95 or Microsoft Word 97 for WordMail. Outlook must use Microsoft Word 97 for WordMail.