OL97: Error in the Shortcuts File Starting or Quitting Outlook

The information in this article applies to:

• Microsoft Outlook 97

SYMPTOMS

When you start or quit Microsoft Outlook 97, you may receive the following error message:

   Outlook could not save the updated folder shortcut information.
   Check to make sure there is sufficient disk space and that the file
   "c:\<profile path and name>.fav" is not marked read only.
   Another attempt to save will be made after the next change or when
   you exit.

   An error has occurred in the shortcuts file. Make sure there is
   sufficient disk space to run c:\<profile name>.fav.

   An error occurred in the folder shortcuts file (.fav). Outlook will
   Recreate the default folder shortcuts. The folder shortcuts file is
   not valid.

CAUSE

Your system's video driver and video settings may contribute to the first error. Outlook is unable to create or update the Outlook Bar file. Once the update is successful, you should no longer receive this error.

RESOLUTION

To resolve the first error, start your computer in safe mode or change the display adapter to Standard VGA and restart Outlook.

The second message may be displayed after the first error is resolved. It informs you that Outlook is about to rebuild your .fav file. Once Outlook starts successfully one time, quit Outlook and change your video settings back to their original configuration.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

REFERENCES

For more information about starting Windows in safe mode, search the Windows Help Index for "safe mode."

For more information about changing your Windows video display, search the Windows Help Index for "display."

For more information on Outlook Bar issues, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID:  Q162248
   TITLE     :  OL97: Troubleshooting Outlook Bar Problems