OL97: Modem Contention Between MSN and Other Services

The information in this article applies to:

• Microsoft Outlook 97

SYMPTOMS

In Microsoft Outlook 97, if you use the Microsoft Network (MSN) along with other services that need a modem, you may find the services in contention for use of the modem.

CAUSE

MSN is set for a persistent connection to the modem.

RESOLUTION

To turn off the persistent modem connection of MSN:

1. On Tools menu, click Services.

2. In the Services dialog box, click to select "The Microsoft Network Online Service."

3. Click Properties.

4. In the Microsoft Network dialog box, click to select both the "Disconnect after Updating Headers from Remote Mail" and "Disconnect after Transferring Mail from Remote Mail" check boxes.

5. Click OK.

MORE INFORMATION

If you use the "Check for New Mail" command on the Tools menu, it is not possible to dictate the sequence in which the various services check for mail. To check for mail on a specific service, use the "Check for New Mail on" command, and then select the service from the list.

REFERENCES

For more information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q137933
   TITLE     : "The Port Is Already Open" Starting Microsoft Exchange

   ARTICLE-ID: Q127994
   TITLE     : Errors Using Non-TAPI Programs If TAPI Program set to Answer