OL97: Connection Error Using NETCOM Internet Mail with OutlookLast reviewed: January 19, 1998Article ID: Q163419 |
The information in this article applies to:
SYMPTOMSWhen you start Microsoft Outlook 97 or initially connect to your NETCOM Internet Mail server, you may receive the following error message:
You could not be logged on to mail server: servername. Be sure your account information is accurate. If this problem persists, contact your Internet Service Provider.Following this message, you may notice that sent mail does not leave your Outbox.
WORKAROUNDThis problem may be caused by incorrect settings in the Internet Mail service properties. Follow these steps to troubleshoot this problem:
NOTE: If you use the Internet Mail Enhancement Patch, see the section that follows these steps. NOTE: If your mail server information is different than listed above, use the server name provided by NETCOM. For example, Canadian customers may have popd.ix.netcruiser.com as their mail server. NOTE: If your forwarding (sending) mail server information is different than listed above, use the server name provided by NETCOM. For example, Canadian customers may have smptp.ix.netcruiser.com as their fowarding (sending) mail server information.
Incorrect Settings Using the Internet Mail Enhancement Patch Service
MORE INFORMATIONNETCOM's Internet Mail system uses one server for receipt of messages and a second server for sending messages. In the Internet Mail service profile, the Internet Mail server box identifies the mail server from which you receive mail (incoming). The Advanced Options of the Internet Mail service profile enables you to name the sending e-mail server (outgoing). To obtain your personal NETCOM e-mail account information contact NETCOM Technical Support at the following telephone number:
408-881-1810The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
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Additional query words: 97 connection isp
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