OL97: Overlapped Characters When Printing Contacts

• Microsoft Outlook 97

SYMPTOMS

When you print your Microsoft Outlook 97 Contacts using a Hewlett-Packard (HP) DeskJet 850 or 870 series printer with the version 9.2 driver, you may experience any of the following symptoms:

• The printed characters may overlap.
• Your printer may stop printing and display the message, "Can not communicate with LPT1."
• You may receive the message, "Data required by the printer driver cannot be found or has been corrupted. Restart Windows and try printing again."

RESOLUTION

Use the HP DeskJet 550, or 560 printer driver.

STATUS

Microsoft has confirmed this to be a problem with Microsoft Outlook 97 printing with the version 9.2 HP DeskJet 850 and 870 series printer driver. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The following steps demonstrate this problem:

1. On the Outlook Bar, click Contacts to open your default Contacts list.

2. In the Current View list, click to choose Address Cards.

3. On the File menu, click Print to open the Print dialog.

4. In the Print style list, click Medium Booklet Style.

5. In the Name list click the HP DeskJet 850/870 series driver.

6. Click OK to print your Contacts.