OL97: Cannot Copy and Paste Items Between Outlook Profiles

• Microsoft Outlook 97

SYMPTOMS

When you attempt to Copy or Cut and Paste mail messages, tasks, appointments, contacts, journal entries, or notes, between sessions of Outlook 97, you may receive the following error message:

   The messaging interface has returned an unknown error. If the problem
   persists, start Outlook again.

NOTE: This same error message may be cause by a corrupted or damaged user profile. In this case, the solution is to recreate the profile.

WORKAROUND

There are two ways to workaround this problem. First, you can export the data from one Outlook profile in a format that you can import into another Outlook profile. A limitation of this method is that you must export an entire folder at a time; however, you can filter the folder items you export.

Second, you can include both information stores (Personal Folders or Mailbox Folders) in the same profile and use the Copy to Folder or Move to Folder command to copy or move the information from one information store to another. Using this method, you can also drag items from one information store to another since both are in the same profile.

You may not be able to use the second method if both information stores are located on the server (for example in two different Exchange Mailbox folders) because you may not be able to include multiple services of the same type in one profile. Because the number of attached Personal Folders (*.pst) in one profile is unlimited, the second method is usually a good means of sharing information between profiles.

Export Outlook Items to Another Outlook Profile

Follow these steps to export Outlook items from one profile to a file and import that file into a second Outlook profile:

1. Start Outlook using the profile from which you want to copy.

2. On the File menu, click Import and Export to start the Import and Export Wizard.

3. In the "Choose an action to perform" list, click "Export to a personal folder file (.PST)" and then click Next.

4. In the "Select the folder to export from" list, click a folder and then click Next.

   NOTE: At this point, you can filter items for export based on specific criteria. Click Filter in this dialog box to select filtering criteria.

5. In the "Save Exported file as" box, type the path and file name of the destination file.

6. Click Finish and exit Outlook.

7. Start Outlook using the second profile.

8. From the File menu, click Import and Export to start the Import and Export Wizard.

9. Under the "Choose an action to perform" list, click to select "Import from a personal folder file (.PST)" and then click Next.

   10. In the "File to import" box, type the path and file name of the file that you saved in step 5, above and click Next.

   11. In the "Select the folder to import form" list, click to select the folder from which to import and then click Finish.

   NOTE: This dialog box also provides options for filtering the items you import.

Attach a Personal Folders File to Another Outlook Profile

Follow these steps to attach a Personal Folders file from one Outlook profile to another Outlook profile:

1. Exit and Log Off from Outlook.

2. Click the Start button point to Settings and then click Control Panel

3. Double-click Mail (or Mail & Fax) and click Show Profiles.

4. In "The following profiles are set up on this computer" list, click the profile you want to add the local mail store to, click Properties, and then click Add.

5. In the "Available information services" list, click the type of service you want to add, typically this is the Personal Folders (.pst) you want to copy from, and click OK.

6. In the "Create/Open Personal Folders File" dialog, locate and click the local Personal Folders file that you want to copy from.

7. Click OK and then Close.

8. Start Outlook with the profile you just modified. In the Outlook folder List, you should see your original folders and the new Personal Folders you added to the profile.

9. Locate the items you want to Move or Copy and either drag them to the appropriate folder or use the Move or Copy command on the File menu.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Use the above workarounds in situations where you have two different profiles for two different e-mail accounts. For example, you may use one account for business and another one for personal use. Because of differences in transport behavior, e-mailing items from one account to another may not be a viable alternative to exporting and importing items or sharing a Personal Folders (.pst) file between profiles.