OL97: Letter to Contact Wizard Does Not Insert Company

 Last reviewed: January 19, 1998
Article ID: Q164626
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

In Outlook 97, when you generate a letter to a contact using the "New Letter to Contact" feature, the contact's Company and Country fields are not automatically inserted into the "Delivery address" window in the Letter Wizard dialog box.

RESOLUTION

To force insertion of the Company and Country fields, use "Click here to use Address Book" on the Letter Wizard dialog box, and re-select the Contact record.

MORE INFORMATION

Steps to Force Insertion of the Company and Country

  1. In the Letter Wizard dialog box, click "Click here to use the Address Book".

  2. In the "Show names from the" list, click Contacts.

  3. Click the new contact on the dropdown list and click OK.

Result: The recipient's name and address will be displayed, including the company and country information. If the country information is not needed, it can be deleted.

Steps to Reproduce Problem

  1. In Outlook, click your Contacts folder then click New Contact on the Toolbar.

  2. Type in a name, company, and address, and place a checkmark in the "This is the mailing address" checkbox.

  3. Click "Save and Close."

  4. Click the new contact to select it.

  5. On the Contacts menu, click "New Letter to Contact".

  6. In the Letter Wizard dialog box, click the Recipient Info tab.

Result: The recipient's name and address will be displayed without company or country information. 

Keywords          : IntpOff
Version           : WINDOWS:97
Platform          : WINDOWS

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Last reviewed: January 19, 1998
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