OL97: Mail Opened in Some Clients May Not Line Wrap

• Microsoft Outlook 97

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SUMMARY

E-mail messages created in Outlook 97 using WordMail as your e-mail editor, may not word wrap when opened in some non-Outlook e-mail editors; instead, each paragraph may display as one long line.

MORE INFORMATION

To correct this behavior, set the recipient e-mail editor to "Wrap Long Lines" and set WordMail to "Wrap to Window" as follows:

1. To set the recipient e-mail editor to "Wrap Long Lines" refer the its Help files.

2. To use "Wrap to window" feature in WordMail, do the following:

       a. In Outlook, open a new mail message using WordMail.
   

       b. With the insertion point in the message window on the Tools menu,
          click Options.
   

       c. On the View tab, click to select "Wrap to window" and click OK.
   

       d. Close the message without saving or continue to compose and send a
          message.
   

Internet Mail Enhancement Patch

Microsoft provides a patch to the Internet Mail service, which allows you to specify the number of characters per line when sending messages. This feature allows you to control the line wrap when sending messages to Internet Mail clients that do not support line wrapping.

For additional information about the Internet Mail Enhancement Patch for Microsoft Outlook 97, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q167146
   TITLE     : OL97: Improvements in the Internet Mail Enhancement Patch

   http://www.microsoft.com/OfficeFreeStuff/Outlook/