OL97: Some Manual Journal Entries Are Not Logged to Contacts

• Microsoft Outlook 97

SYMPTOMS

In Outlook 97, a manual Journal entry may not be logged to the Contact's Journal page.

CAUSE

You started the entry from the Journal folder with a New Journal entry, and used the Address Book to retrieve the Contact's name for the Journal entry.

WORKAROUND

Method 1

To start the manual entry from the open Contact, do the following:

1. Open the Contact record.

2. Click the Journal tab.

3. Click New Journal Entry and enter the desired information.

4. Click Save and then Close.

Method 2

To start the manual entry from the Journal folder, do the following:

1. In the Journal folder, click the New Journal button.

2. Type an entry on the Subject line.

3. Click Address Book next to the Contact line.

4. Select the Contact name from the Global Address Book or the Personal Address Book. Or type in the name and resolve it by clicking Check Names.

5. Click Save and then Close.

6. In the Contacts folder, click the Contact chosen in step 4 above.

7. Click the Journal tab.

MORE INFORMATION

Steps to Reproduce the Problem

1. In the Journal folder, click New Journal.

2. Type an entry on the Subject line.

3. Click Address Book next to the Contact line.

4. In the "Show Names from the" list, click Contacts under Outlook Address Book.

5. Click a Contact on the list and click Add and then OK.

6. Click Save and then Close.

7. In the Contacts folder, click the Contact chosen in step 5 above.

8. Click the Journal tab.

REFERENCES

For more information on Contact Journaling, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q161632
   TITLE     : OL97: Contact Not Listed in the Journal Contact List

Keywords          : GnlCont GnlJrnl
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb