OL97: Error Sending E-mail With cc:Mail Transport

• Microsoft Outlook 97

SYMPTOMS

You may get the following error message when attempting to send an email message over the Internet from Outlook 97, using the cc:Mail transport service:

   No mail transport provided

CAUSE

This error message can have 2 causes:

• There is no gateway to the Internet from the cc:Mail postoffice.
• The recipient's e-mail name is not configured to reference the postoffice with the Internet gateway.

MORE INFORMATION

In the first case, the System Administrator must set up a cc:Mail postoffice with an Internet gateway. This postoffice is used to route messages to the Internet.

In the second case, you can configure an e-mail name as an Internet mail address as follows:

1. Open the source of the e-mail name (Outlook Contact, Personal Address Book, or Postoffice Address List), right-click on the e-mail entry, and click Properties.

2. In the "E-mail address:" window, add the name of the postoffice with the Internet gateway to the end of the e-mail name.

   For example: "JohnDoe@anywhere.com at internet"

                   (Typically, "internet" is the name assigned to the
                   postoffice set up to route the Internet messages.)
   
   

3. In the "E-mail type:" window, type CCMAIL.

4. Click OK.

REFERENCES

For more information on setting up the cc:Mail service in Outlook, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID:  Q163290
   TITLE     :  OL97: Troubleshooting Cc:Mail Connectivity in Outlook

Lotus cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords          : cfgCCMail kb3rdparty
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kberrmsg