OL97: Unable to Save Rules After Installing Rules Wizard

Last reviewed: January 19, 1998
Article ID: Q165794

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

In Microsoft Outlook 97, you may not be able to save all of your Rules Wizard rules after converting them from Inbox Assistant rules.

CAUSE

If you choose to convert the Inbox Assistant rules to Rules Wizard rules, the Rules Wizard disables and keeps the old Inbox Assistant rules and saves the newly converted rules back to the server. If you use Microsoft Exchange Server 4.0, the combination of Inbox Assistant rules and Rules Wizard rules may take up more space than is available on the server.

RESOLUTION

To successfully save all of your Inbox Assistant rules, follow these steps:

Remove the Rules Wizard.
a. On Tools menu, click Options and then the General tab.
b. Click Add-In Manager.
c. Click Rules Wizard to clear it and click OK, OK.
Reinstate the Inbox Assistant rules.
a. On the Tools menu, click Inbox Assistant.
b. Reselect your Inbox Assistant rules by clicking each one.
c. Click OK.
Restart Windows.
a. Quit Outlook.
b. Click the Start button, click Shut Down, and Restart the computer,
```
      and then click Yes.
```
Reinstate the Rules Wizard.
a. On Tools menu, click Options and then the General tab.
b. Click Add-In Manager.
c. Click Rules Wizard to select it and click OK, OK.
Export and delete your Inbox Assistant Rules.
a. On the Tools menu, click Rules Wizard.
b. Click Yes and then OK to convert the Inbox Assistant Rules.
c. In the Rules Wizard dialog, click Options.
d. Click Export Rules, type a file name, and click Save and OK.
e. Click Cancel.
Remove the Rules Wizard again.
a. On Tools menu, click Options and then the General tab.
b. Click Add-In Manager.
c. Click Rules Wizard to clear it and click OK, OK.
Delete the Inbox Assistant Rules.
a. On the Tools menu, click Inbox Assistant.
b. Remove all Inbox Assistant rules by clicking Delete Rule for each
```
      one.
```
c. Click OK.
Reinstate the Rules Wizard again.
a. On the Tools menu, click Options and then the General tab.
b. Click Add-In Manager.
c. Click Rules Wizard to select it and click OK, OK.
Import your Inbox Assistant rules
a. On the Tools menu, click Rules Wizard.
b. In the Rules Wizard dialog, click Options.
c. In the Options dialog, click Import Rules.
d. Select the file saved in step 5d above and click Open and then OK.

Your Inbox Assistant rules should now be converted to Rule Wizard rules.

MORE INFORMATION

Microsoft Exchange Server 4.0 has a maximum limit of 32k for storage of rules. This limit does not exist with Microsoft Exchange Server 5.0.

How To Obtain the Rules Wizard

The Rules Wizard may be downloaded from Microsoft's Web site at:

   http://www.microsoft.com/OfficeFreeStuff/Outlook/dlpages/RulesWiz.htm

NOTE: Because the Microsoft Web site is constantly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:

   http://www.microsoft.com/

Keywords          : MsgInbxA
Version           : WINDOWS:97
Platform          : WINDOWS

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Last reviewed: January 19, 1998
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