OL97: File Attachments Will not Open When Using Wordmail

• Microsoft Outlook 97

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SYMPTOMS

You can not open a file attachment in an e-mail message if the following two conditions are true:

• You are using Word as your e-mail editor.
• The message was originally created with the sensitivity was set to Private.

RESOLUTION

To open the file attachment, disable Microsoft Word as your e-mail editor with the following steps:

1. Start Outlook.

2. On the Tools menu, click Options.

3. On the E-mail tab, clear the "Use Microsoft Word as the Email Editor" check box, and then click Close

4. Open the message containing the attached file.

5. Double-click the attachment to open it.

MORE INFORMATION

Steps to Reproduce Problem

1. Compose a new mail message using Word as the email editor.

2. Attach a Word document or Microsoft Excel worksheet.

3. Under the Options tab, set the sensitivity to Private.

4. Send the message to yourself.

5. Open the message and double-click the file attachment.

NOTE: This is not a problem when using the Microsoft Exchange Client with Word as the e-mail editor.

Keywords          : MsgRead kbtool
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix