OL97: Internet Mail Account Password not Persistent

 Last reviewed: January 19, 1998
Article ID: Q167868
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

When you start Microsoft Outlook 97 using the Internet Mail service, you are required to re-enter your Internet Mail account password, although you selected the option to remember it.

RESOLUTION

You must enter the password in the Internet Mail service's properties for it to be persistent, or you must install the Internet Mail Enhancement Patch (IMEP).

MORE INFORMATION

To Add the Password Property When Not Using IMEP

  1. On the Tools menu, click Services.

  2. Click the Internet Mail service and click Properties.

  3. On the General tab, Mailbox Information section, type your Internet Mail account password.

  4. Click OK and OK.

  5. Restart Outlook.

To Download the IMEP

  1. On the Help menu, point to "Microsoft on the Web" and click Free Stuff.

  2. Click Internet Mail Enhancement Patch.

NOTE: Because the Microsoft Web site is constantly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address: 

   http://www.microsoft.com/

REFERENCES

For more information on Internet Mail setup, please see the following article(s)in the Microsoft Knowledge Base: 

   Article-ID:   Q162597
   Title     :   OL97: Internet Mail Connection and Transfer Options

   ARTICLE-ID:   Q165228
   TITLE     :   OL97: Configuring the Internet Mail Information Service

   ARTICLE-ID:   Q162203
   TITLE     :   OL97: User Profiles and Information Services


Keywords          : cfgIM kbpatch
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbhowto

================================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: January 19, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.