OL97: Running Clean Mailbox Agent Can Result in Lost MessagesLast reviewed: January 19, 1998Article ID: Q169503 |
The information in this article applies to
SYMPTOMSWhen you use the Mailbox Cleanup Agent to delete messages from a server- based folder containing Microsoft Outlook 97 messages moved from another folder, you might lose messages that were supposedly archived.
CAUSEWhen you move or change an Outlook message you update its "Modified" date attribute, used by the Archive program. Moved messages do not appear to the archive program to be as old as they were before the move, therefore may not be archived as soon as expected. The Mailbox Cleanup Agent, on the other hand, uses the "Created" date attribute (in this case a date older than the Modified date) to determine the message's age, and therefore may delete messages that are not yet archived.
RESOULTIONBefore running the Mailbox Cleanup Agent on a folder that contains messages moved from another folder, you should check the Modified date of the messages to see if they have been archived.
More Information
To Set AutoArchiving in Outlook
To Set AutoArchiving for a Specific Folder
To Check a Message's Modified Date
ARTICLE-ID: Q161808 TITLE : OL97: Message Modification Date Determines Archive Date Exchange Mailbox Cleanup AgentThe server administrator runs the Exchange Mailbox Cleanup Agent on a frequency determined by the system defaults or as needed. For more information about the installation and use of the Mailbox Cleanup Agent, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q126519 TITLE : XGEN: Tech Resource Kit: README (1 of 2)The Mailbox Cleanup Agent is available for downloading in the Microsoft Exchange Resource Kit, at the following location:
http://www.microsoft.com/exchange/reskit.htmNOTE: Because the Microsoft Web site is constantly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:
http://www.microsoft.com/ Keywords : GnlAddin kbpatch Version : WINDOWS:97 Platform : WINDOWS Issue type : kbprb |
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