OL97: Retrieved Messages Still Download Headers

 Last reviewed: January 19, 1998
Article ID: Q170249
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

Using the Internet Mail Enhancement Patch (IMEP) for Microsoft Outlook 97, if you download an entire e-mail message and then use Remote Mail to download only message headers, you may see the header of the previously downloaded message. 

 -or-
If you use Remote Mail to download an entire message and then click "Check for New Mail" on the Tools menu (or press the F5 key), you may receive a duplicate copy of the message.

CAUSE

When you set up the Internet Mail service, you chose the option to "Leave a copy of messages on server." Consequently, the downloaded message remains on the server and its header continues to download when using Remote Mail. Remote Mail does not support preventing duplicate copies of messages.

RESOLUTION

You can turn off the option to leave a copy of messages on the server by following these steps:

  1. Start Outlook with your Internet profile.

  2. From the Tools menu, click Services.

  3. Click to select your Internet E-mail profile and click Properties.

  4. Click the Advanced tab.

  5. Click to clear "Leave a copy of messages on server" and click OK and OK to close all dialog boxes. Your changes take affect after you restart Outlook.

In Step 5 above if you want to have messages remain on the server, but only for a specific number of days, click to select "Leave a copy of messages on server" and click to select "Remove from server after X day(s)."

If you want to leave some messages on the server and download others, turn off all of the options in Step 5 above and on the Tools menu click Remote Mail when checking your mail. After you download all message headers, you can use Remote Mail to either "Mark to Retrieve" or "Mark to Retrieve a Copy" of each message. After you mark each header, run Remote Mail again to either download the entire message or just a copy. 

Keywords          : GnrlIMEP
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb
Solution Type     : kbworkaround

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Last reviewed: January 19, 1998
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