OL97: Contact Dragged to Inbox Does not Appear in To Field

• Microsoft Outlook 97

SYMPTOMS

When you initiate an e-mail message to a Contact by dragging and dropping the Contact into the Inbox, Microsoft Outlook 97 will open a new e-mail message. However, instead of placing the e-mail name on the "To" line, Outlook may sometimes place the Contact's "File as" field on the subject line.

CAUSE

You set up the problem Contact with a custom form having a non-standard Contact message class.

RESOLUTION

Use only the default Contact form to set up new Contacts. Change the message class of existing Contacts to the standard, as described below.

MORE INFORMATION

The procedure to initiate an e-mail message in the manner described will only work properly if the Contact record has the standard message class of "ipm.contacts." A Contact with a custom form has a message class of "ipm.contacts.<form name>."

To Determine the Contact's Message Class

1. While in Contacts view, point to Current View on the View menu and click Phone List.

2. On the View menu, click Field Chooser.

3. From the "All Contact fields" group, drag Message Class to the heading bar.

To Change the Message Class of Existing Contacts

To change the message class for existing Contact records, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID:  Q169431
   TITLE     :  OL97: Word 97 Document to Change Outlook Folder Message
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