OL97: Embedded Objects May Be Lost when Sending Internet E-Mail

• Microsoft Outlook 97

SYMPTOMS

When you send an e-mail message containing an embedded object, the embedded object may be lost if you are sending the message via any of the Internet e-mail services available for Outlook.

NOTE: This problem only affects embedded OLE objects. When you forward a contact the contact becomes an embedded object in an e-mail message and will exhibit this problem. Attachments are not affected and the Microsoft Exchange rich text format is not required to send attachments.

CAUSE

The message will be stripped of the embedded object if either of the following is true:

• You do not send the message in Microsoft Exchange rich text format.
• You are sending the message to someone with an e-mail client that does not support Microsoft Exchange rich text format.

RESOLUTION

If you send an message to someone whose e-mail client supports Microsoft Exchange rich text format, you can send the message without losing the embedded object. Use the following steps to send the message in Microsoft Exchange rich text format:

1. In Outlook, create a new e-mail message.

2. On the To line, type the recipient's e-mail address.

3. On the Tools menu, click Check Names.

4. Right-click the recipient's e-mail address and select Properties.

5. click to select "Always send to this recipient in Microsoft Exchange Rich Text Format" and click OK.

6. Complete the message and click Send.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97 and the Internet Mail Enhancement Patch for Microsoft Outlook 97 (IMEP). We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Even in cases where the message is stripped of an embedded object, if you look at the message in the Sent Items folder on the computer the message was sent from, the embedded object will be intact. There will be no indication in the received message that it contained an embedded object when sent.