OL97: Internal Authentication Error when Checking for New Mail

 Last reviewed: January 19, 1998
Article ID: Q170649
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

In Microsoft Outlook 97, when you check for new mail, you may receive the error message: 

   Internal Authentication Error
You are unable to connect to your mail server, and cannot send or receive mail.

CAUSE

This problem occurs under the following circumstances:

  • The mail service in the Windows Messaging profile, is set up to connect
using 
   a Dial-Up networking connection.

   and
  • Your Dial-Up Adapter is not installed or is damaged.

    RESOLUTION

    To resolve this problem, check to make sure you have a properly installed Dial-Up Adapter.

    How to Check the Dial-Up Adapter

    1. On the Windows Taskbar, click Start, point to Settings and then click
    Control 
        Panel.

  • In the Control Panel, double-click System.

  • Click the Device Manager tab.

  • Click on the plus sign (+) next to Network adapters to expand the list of 
        Network adapters.

  • If the Dial-Up Adapter is installed, you will see it in the list. To 

        see if it is working properly, click to select Dial-Up Adapter and
    then click Properties. Check the Device status section to see if the
    Dial-Up Adapter is working properly. If it is not working properly you
    may 
        need to reinstall the Dial-Up Adapter.

    How to Install the Dial-Up Adapter

    1. On the Windows Taskbar, click Start, point to Settings and then click
    Control 
        Panel.

  • In the Control Panel, double-click Add New Hardware.

  • Click Next.

  • Click No and then click Next.

  • Click Network adapters and then click Next.

  • In the Manufacturers list, click Microsoft.

  • In the Models list, click Dial-Up Adapter.

  • Click OK.

    Windows will prompt you for the disc for the files needed. 

    Keywords          : cfgProfl kbnetwork
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbhowto

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    Last reviewed: January 19, 1998
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