OL97: System Hangs When Exporting to Timex Datalink Watch

• Microsoft Outlook 97

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SYMPTOMS

When exporting to the Timex Datalink watch from Microsoft Outlook 97, the system may freeze up or exhibit other erratic behavior, requiring a reboot to recover.

CAUSE

This problem occurs when using the Kensington Expert Mouse (Trackball) model 64215, driver version 5.0.

RESOLUTION

Remove the Kensington Trackball driver, to revert to the use of the Windows 95 mouse driver, while exporting to the Timex Datalink watch.

MORE INFORMATION

For information about how to contact Kensington Mouseworks, query in the Knowledge Base for one of the following articles:

ARTICLE-ID: Q65416 TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: ID: Q60781 TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: Q60782 TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z

The Kensington Expert Mouse (Trackball) is manufactured by Kensington Mouseworks, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.