OL97: Garbled Umlauts in Subject Line Using CC:Mail Service

• Microsoft Outlook 97

SYMPTOMS

When you receive e-mail in Microsoft Outlook 97 using the Outlook support for Lotus cc:Mail, German umlauts characters appearing in the Subject line of e-mail messages do not display correctly.

CAUSE

Lotus has confirmed that a bug in the Vendor Independent Messaging(VIM) file, version 6.02.01.4, causes the problem.

RESOLUTION

Lotus will fix this in a future release of VIM. Until it is available, use version 6.02.00.15 of VIM. This is available for download at the Lotus Web site at:

    http://www2.support.lotus.com/ftp/pub/comm/ccmail/dev_tools/

MORE INFORMATION

Microsoft has not tested the workaround supplied by Transend Corporation and therefore cannot guarantee its results.

CC:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

REFERENCES

More information about Vendor Independent Messaging can be found at the cc:Mail Web site at:

   http://www.ccmail.com/vim/vimmain.htm