OL97: Permissions Error Starting Outlook

• Microsoft Outlook 97
• Microsoft Office 97 for Windows

SYMPTOMS

After you install Microsoft Office 97, you may receive the following error when starting Microsoft Outlook 97:

   Upload of offline changes could not be completed. You do not have
   sufficient permission to perform this operation on this object. See the
   folder contact or your system administrator.

CAUSE

When you installed Office 97, you did not select the Microsoft Exchange Server Support option. The Typical installation does not automatically include these files.

RESOLUTION

You must install the support files to enable Outlook to use the Microsoft Exchange Server. Use the maintenance mode of Office 97 Setup to add the necessary files for Microsoft Exchange Server Support. To add the files, follow these steps:

1. Quit all programs, including the Office Shortcut Bar.

2. Click Start, point to Settings, then click Control Panel.

3. Double-click Add/Remove Programs.

4. On the Install/Uninstall tab, click Microsoft Office 97, then click Add/Remove. Click OK after you insert your CD-ROM in the drive.

5. Click Add/Remove, then click Microsoft Outlook to select the text, and click Change Option.

6. Click the Microsoft Exchange Server Support check box to select it then click OK and Continue.

MORE INFORMATION

REFERENCES

For more information on the cause of this error, please see the following article in the Microsoft Knowledge Base:

   Article-ID: Q171030
   Title     : XCLN: Upload of Offline Changes Could not be Completed