Outlook 97 Articles Available by Fax or E-Mail: Configuration

• Microsoft Outlook 97

SUMMARY

This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.

MORE INFORMATION

The "Article Listing" section of this article includes a subset of Knowledge Base articles about Outlook Configuration, Environment and Setup. Use the instructions in the "Ordering an Articles by E-Mail or by Fax" section of this article to order items from this list.

Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:

   http://support.microsoft.com/support/default.asp

ORDERING ARTICLES BY E-MAIL OR BY FAX

Ordering an Article by E-Mail

To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:

   TO: mshelp@microsoft.com
   SUBJECT: Q119591

   mshelp@microsoft.com

Ordering an Article over the Phone and Having It Sent to a Fax Machine

To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:

1. Dial the toll-free FastTips number:

         (800) 936-4100
   

2. When prompted, select the appropriate number for the product you are using (for example, for Microsoft Word, select 2).

3. When prompted, select the version of the product that you are using.

4. From the "FastTips Main Menu," select 1 to place a FastTips catalog order.

5. At the "to order items from your catalog" prompt, select 1.

6. When prompted with the "at the tone, enter the item ID number followed by the pound key" message, enter the Article ID number from the following list and press # (use the numbers following "Q," but do not include "Q").

         NOTE: You can order up to five items at a time.
   

7. When prompted, select the fax option and enter your three-digit area code and seven-digit fax number.

8. When you're finished ordering, hang up.

ARTICLE LISTING

ARTICLE ID ARTICLE TITLE

Q174125   OL97: Permissions Error Starting Outlook
Q173750   OL97: Invalid Page Fault Changing Recurring Meeting Start Time
Q173508   OL97: Files Installed by a Complete SR-1 Installation
Q173072   OL97: Outlook Address Book Service Is Not an Available Service
Q173057   OL97: ErrMsg: Installing ValuPack Components for Outlook
Q172623   OL97: Microsoft Outlook Version Information
Q172074   OL97: No Internet Mail and MSN Services on Windows NT 3.51
Q172073   OL97: Contents of the Outlook.prf File
Q172071   OL97: Send Security Keys Button Missing on Windows NT 3.51
Q171740   OL97: Outlook Unsupported Mail Transport Services
Q171639   OL97: Improving Public Folder Access Performance
Q171629   OL97: Files Installed by the Timex Datalink Watch Wizard
Q171628   OL97: Stand-Alone Outlook 97 Setup Options
Q171582   OL97: Purpose and Capacity of Outlook Storage Facilities
Q171466   OL97: Dr. Watson Error Corrected by Creating a New Profile
Q171461   OL97: ErrMsg: On Hitachi Notebooks, MAPI32.DLL Was Not Found
Q171439   OL97: Missing Windows Password List (.PWL) File
Q171377   OL97: How to Create a New Personal Folders File for Outlook
Q171376   OL97: How to Create a New User Profile for Outlook
Q171371   OL97: Using the Inbox Repair Tool to Recover PST Information
Q171326   OL97: Incorrect Setup of Outlook 3-Pane Extension on Windows NT
Q171161   OL97: How to Reset Outlook to a First-Run Condition
Q171108   OL97: Systray Envelope Does Not Disappear After Viewing Fax
Q171024   OL97: MPREXE Causes Invalid Page Fault When Checking for Mail
Q171014   OL97: Error Message: "Trial Version Has Expired"
Q170953   OL97: How to Use Outlook 8.01 with Office Run from Server
Q170798   OL97: Can't Save Attachment with Long File Name
Q170785   OL97: Invalid Page Fault Clicking Outlook Contacts Folder
Q170743   OL97: Maximum Length of an Internet Mail Account Name
Q170741   OL97: Invalid Page Fault in Module Contab32.dll
Q170678   OL97: How to Mangage Multiple Exchange Mailbox Accounts
Q170653   OL97: Unable to Manually Disconnect Using Remote Mail
Q170649   OL97: Internal Authentication Error when Checking for New Mail
Q170647   OL97: ErrMsg: Synchronizing Folders With OSR2 Security Update
Q170646   OL97: ErrMsg In MPR.DLL Starting Outlook with Windows NT
Q170608   OL97: Outlook Appears to Hang When Marking Multiple Headers
Q170600   OL97: How To Troubleshoot IPF in Outllib.dll
Q170524   OL97: How to Stop Outlook from Dialing Your ISP When Starting
Q170452   OL97: Password Dialog Box is Always Unpopulated at Startup
Q170323   OL97: Error Using Duplicate IMEP Accounts Names
Q170321   OL97: How to Turn On Logging After Installing the IMEP
Q170269   OL97: IMEP Won't Install in Run From Network or CD Installation
Q170253   OL97: ErrMsg: Invalid Page Fault in Keyboard.drv
Q170234   OL97: Internet Mail Fails to Check Mail After Outlook Reinstall
Q169982   OL97: Outlook Appears to Hang When Checking for New Mail
Q169924   OL97: ErrMsg: Cannot Find the File "Outlook /cleanreminders"
Q169386   OL97: Outlook Starts Slowly with Dial-Up Adapter DNS Enabled
Q169167   OL97: Invalid Page Fault Opening Outlook Notes MAPI Folder
Q169062   OL97: Error Message or No Response Trying to Fax from Outlook
Q168705   OL97: Known ISP Server Problems With Outlook
Q168704   OL97: ErrMsg: General Error When Sending a Fax
Q168648   OL97: How to Find and Run the Inbox Repair Tool
Q168627   OL97: No Setup Options for Paper Size or Proofing Dictionary
Q168235   OL97: Last Used Folder Moves to the Top of the Folder List
Q168119   OL97: Outlook 8.01 Does Not Include CC:Mail Service License
Q167992   OL97: Outlook May Appear to Hang While Browsing Files
Q167991   OL97: Received Date and Time for E-mail Messages Is Incorrect
Q167986   OL97: When the Check for New Messages Setting Takes Effect
Q167868   OL97: Internet Mail Account Password not Persistent
Q167678   OL97: Err Msg: Internal Application Error
Q167616   OL97: Err Msg: in Module MSO97.DLL When Opening Folder
Q167398   OL97: Non-delivery Message with Scheduled Fax and Fax Wizard
Q167397   OL97: Set Up Outlook for Multiple or Roaming  Users
Q167264   OL97: ErrMsg in Extension Configuration File Starting Outlook
Q167238   OL97: Err Msg: Could Not Install Main Dictionary
Q167184   OL97: Why Outlook May Continue to Run After Exit
Q167089   OL97: Cancel Button Does Not Work in Delivering Messages Dialog
Q167083   OL97: Cannot Schedule Multiple Delivery Times in Same Profile
Q166983   OL97: ErrMsg: Unable to Load Fae.dll Exporting to Access
Q166972   OL97: Closing Message "Please close all Outlook Windows..."
Q166901   OL97: Voting Messages and Meeting Invitations Missing Buttons
Q166757   OL97: ErrMsg:  Missing Mapi32.dll:239 when Starting Outlook
Q166670   OL97: "Fatal Exception Error 06" With Cirrus Logic Driver
Q166647   OL97: Unable to Configure More than One Internet Mail Service
Q166404   OL97: Days, Weeks and Months Displayed in Foreign Language
Q166300   OL97: Outlook Services File Information
Q166120   OL97: Access Violation Using Outlook with Peer Web Services
Q165879   OL97: Free/busy Time Not Available for Some Attendees
Q165864   OL97: Removing Outlook Removes New Form Option from Exchange
Q165777   OL97: Office Programs not Available in Journal
Q165553   OL97: Outlook Evaluation Edition Setup Issues
Q165500   OL97: Error Sending E-mail With  cc:Mail Transport
Q165412   OL97: Some Outlook Fields Are Offset by One Character
Q165374   OL97: Setup in Batch/Quiet Mode for Outlook
Q165229   OL97: Configuring the CompuServe Mail Information Service
Q165228   OL97: Configuring the Internet Mail Information Service
Q165227   OL97: Configuring the MSN Information Service
Q165204   OL97: Outlook in the Exchange 5.0 Evaluation Kit Expires
Q165203   OL97: SETUP Error Message: Profile Name Not Valid
Q164975   OL97: Password Error Connecting to Internet Mail Provider
Q164973   OL97: Setting Up SPRYNET for Use With Outlook
Q164968   OL97: ErrMsg: The Octal Was Not Found in Mapi32.dll
Q164811   OL97: Err Msg: Outlook Setup Cannot Create Schdmapi.dll
Q164521   OL97: Outlook Related ValuPack Components
Q164407   OL97: Managing a PST for Two Different Computers
Q164312   OL97: Cannot Copy and Paste Items Between Outlook Profiles
Q164247   OL97: Outlook Does not Correctly Show All TAPI Devices
Q164246   OL97: ErrMsg in Msspc.ecf and Msspc32.dll When Starting Outlook
Q164245   OL97: Connection Error Using MindSpring Internet Mail
Q163851   OL97: How to Use Cc:Mail Mobile with Outlook
Q163750   OL97: Outlook Running With Eudora Pro 3.0 May Cause Errors
Q163422   OL97: Connection Error Using GTE Internet Mail with Outlook
Q163421   OL97: Connect Error Using SPRYNET Internet Mail with Outlook
Q163419   OL97: Connection Error Using NETCOM Internet Mail with Outlook
Q163386   OL97: Modem Contention Between MSN and Other Services
Q163290   OL97: Troubleshooting Cc:Mail Connectivity in Outlook
Q163162   OL97: Using Microsoft Outlook 97 with MSN version 2.0
Q163147   OL97: Error in the Shortcuts File Starting or Quitting Outlook
Q163088   OL97: Synchronizing Outlook Items with Windows CE Items
Q163087   OL97: Connection Error Using MCI Internet Mail with Outlook
Q162992   OL97: Sharing Information Using Microsoft Mail
Q162991   OL97: Outlook Stops Responding Upon Starting
Q162597   OL97: Internet Mail Connection and Transfer Options
Q162568   OL97: Invalid Page Fault in Outlrpc.dll Starting Outlook
Q162493   OL97: Connection Error Using AT&T Internet Mail with Outlook
Q162203   OL97: User Profiles and Information Services
Q161987   OL97: Error Adding Lotus cc:Mail to Profile on Windows NT
Q161973   OL97: Troubleshooting Outlook Configuration Problems
Q161616   OL97: Clicking Cut on Edit Menu in Outlook Appears not to Work
Q161608   OL97: No Prompt to Select a Profile When Starting Outlook
Q161588   OL97: Outlook Bar Use Requires a Pointing Device
Q161449   OL97: Phone Number Not Automatically Parsed in Windows NT 3.51
Q161391   OL97: Page Fault Setting Recurrence on Custom Task Form
Q161213   OL97: Removing Microsoft Exchange Deletes Some Outlook DLLs
Q161203   OL97: Outlook Does Not Work with Lotus Notes Mail
Q160970   OL97: How to Get Latest Version of CompuServe Mail Service
Q160746   OL97: How to Get Windows 95 Fax Service to Work with Outlook
Q160297   OL97: How to Change Inbox Icon to Start Microsoft Outlook 97
Q159706   OL97: Using Microsoft Outlook with Different Mail Systems
Q158253   OL97: Err Msg: A Program Still Has File Attachment Open
Q158243   OL97: Notes Interface Will Not Connect from Outlook
Q156982   OL97: Additional Command-Line Switches for Microsoft Outlook
Q155952   OL97: Cannot Customize Toolbars in Microsoft Outlook
Q155914   OL97: How to Change Colors of Outlook Bar and Folders Banner