Outlook 97 Articles Available by Fax or E-Mail: Usage

• Microsoft Outlook 97

SUMMARY

This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.

MORE INFORMATION

The "Article Listing" section of this article includes a subset of Knowledge Base articles about Usage, Interoperability, Printing. Use the instructions in the "Ordering an Articles by E-Mail or by Fax" section of this article to order items from this list.

Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:

   http://support.microsoft.com/support/default.asp

ORDERING ARTICLES BY E-MAIL OR BY FAX

Ordering an Article by E-Mail

To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:

   TO: mshelp@microsoft.com
   SUBJECT: Q119591

   mshelp@microsoft.com

Ordering an Article over the Phone and Having It Sent to a Fax Machine

To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:

1. Dial the toll-free FastTips number:

         (800) 936-4100
   

2. When prompted, select the appropriate number for the product you are using (for example, for Microsoft Word, select 2).

3. When prompted, select the version of the product that you are using.

4. From the "FastTips Main Menu," select 1 to place a FastTips catalog order.

5. At the "to order items from your catalog" prompt, select 1.

6. When prompted with the "at the tone, enter the item ID number followed by the pound key" message, enter the Article ID number from the following list and press # (use the numbers following "Q," but do not include "Q").

         NOTE: You can order up to five items at a time.
   

7. When prompted, select the fax option and enter your three-digit area code and seven-digit fax number.

8. When you're finished ordering, hang up.

ARTICLE LISTING

ARTICLE ID ARTICLE TITLE

Q174192   OL97: View Persistence for Public Folders may be Lost
Q174123   OL97: ErrMsg: Can't open this item. An OLE registration error...
Q174006   OL97: Garbled Umlauts in Subject Line Using CC:Mail Service
Q173869   OL97: ErrMsg: Could Not Locate Outlook.txt
Q173868   OL97: Encrypted Message Copies without Password Prompt
Q173671   OL97: Bookman Old Style Font Does Not Bold in AutoSignature
Q173665   OL97: Receiving Voice Mail in the Outlook Inbox
Q173575   OL97: Creating and Viewing Archive Items From a Custom Location
Q173488   OL97: Automatically Record Journal Entries Unavailable
Q173462   OL97: Forwarded Message Behaves Differently with Rules Wizard
Q173461   OL97: Show This Folder as an E-mail Address Book Is Unavailable
Q173205   OL97: Cannot Sort by Company in Tasks Folder
Q173204   OL97: Outlook Prints Extra Blank Page on Windows NT 3.51
Q173130   OL97: Receipt of Two Out of Office Replies Instead of One
Q173129   OL97: Cannot Rename an E-mail Attachment without Opening It
Q173128   OL97: Word Document Custom Date Field Off by One Day in Outlook
Q173114   OL97: How to Determine the Model of theTimex Data Link Watch
Q173101   OL97: Unable to Copy and Paste from the 3-Pane Extension Window
Q173081   OL97 ErrMsg: Failed to Load Resource DLL ODBCINT.DLL
Q173015   OL97: How to Create an Appointment that Links to a Contact
Q173010   OL97: Birthday or Anniversary Spans Two Days Instead of One
Q172963   OL97: How to Share Outlook Folders Using the Briefcase
Q172917   OL97: Appointments Import Incorrectly with Foreign Settings
Q172842   OL97: Outlook Third Party Add-on Information
Q172795   OL97: How to Control the Sort Order of Your Contacts
Q172754   OL97: Focus Problem With Contact Form New Journal Entry Button
Q172675   OL97: Doesn't Contain in Find May Give Unexpected Results
Q172538   OL97: Removing Meeting Appointments from Attendees' Calendars
Q172536   OL97: Sychronize Option Not Listed on the Tools Menu
Q172535   OL97: Newly Exported .PST Files Contain a Portion that is Locked
Q172532   OL97: Dialing 10-digit Local Calls
Q172075   OL97: Task Owner Field is "Me" Instead of User Name
Q172072   OL97: Troubleshooting Synchronization Problems
Q172001   OL97: Text After First Comma Lost Exporting to Text File
Q171743   OL97: System Hangs When Exporting to Timex Datalink Watch
Q171669   OL97:  Options Available in Outlook for Deleting Items
Q171650   OL97: Additional +1 Added to Phone Number of Contact
Q171639   OL97: Improving Public Folder Access Performance
Q171630   OL97: Files Installed by the Internet Mail Enhancement Patch
Q171467   OL97: Cannot Archive Sent Messages If Moved to Another Folder
Q171462   OL97: Find Items Fails When User Field Matches Built-in Field
Q171460   OL97: Current Owner Status of a Task May Not Get Updated
Q171441   OL97:  Notes Field Incomplete in Printed Contact
Q171436   OL97: E-mail Contains Text Instead of Attachment
Q171371   OL97: Using the Inbox Repair Tool to Recover PST Information
Q171324   OL97: Unable to Paste Text from Outlook 3-Pane Extension
Q171293   OL97: Different Pagination Between Viewed and Printed Messages
Q171231   OL97: How to Move Your Personal Folders File to a Network Server
Q171043   OL97: Microsoft Fax Does Not Process Dialing Properties
Q171011   OL97: Messages Marked Private Not Visible in Secondary Mailboxes
Q170992   OL97: How to Save an Outlook Calendar in HTML Format
Q170956   OL97: How to Change the Font Size on the Calendar TaskPad
Q170920   OL97: Error Message Caused by Internet Idioms Add-In
Q170916   OL97: AutoArchive Permanently Deletes Old Deleted Items
Q170797   OL97: Manual Journal Entry Does not Default to Current Time
Q170788   OL97: Conflicting Edits Warning After Synchronizing Folders
Q170786   OL97: Translator Error Exporting to a File
Q170742   OL97: Errors in Russian Section of the Holiday File
Q170679   OL97: Must Close All Outlook Windows to Log On as Different User
Q170656   OL97: ErrMsg Exporting Data to Timex DataLink Watch
Q170655   OL97: Stack Fault ErrMsg in Kernel32.dll Using AutoDialer
Q170654   OL97: View Filter Fields Are Limited to 255 Characters
Q170632   OL97: Offline Folder Synchronization Error
Q170603   OL97: Go to Today and/or Group By Button Unavailable on Toolbar
Q170599   OL97 ErrMsg: Opening PDF File Attachment in Outlook
Q170578   OL97: Details of Private Appointments Can Be Viewed by Others
Q170544   OL97: Results of Dragging a File Into an Outlook Folder
Q170538   OL97: How to Mail Merge from Outlook Contacts to Word 97
Q170524   OL97: How to Stop Outlook from Dialing Your ISP When Starting
Q170453   OL97: Contact Dragged to Inbox Does not Appear in To Field
Q170401   OL97: Some Fonts Appear as Question Marks Using WordMail
Q170385   OL97: Contents of the Imepread.txt Readme File
Q170384   OL97: Configuring IMEP to Automatically Dial Your ISP
Q170300   OL97: Behavior of Appointment Reminder Check Box
Q170258   OL97: How to Remove the Internet Mail Enhancement Patch
Q170138   OL97: E-Mail Priority not Recognized by Outlook
Q169944   OL97: Appointments Imported From Schedule+ May be Off One Hour
Q169943   OL97: Exchange Server Performance Improvements in Outlook 8.01.
Q169872   OL97: How to Create a Resource Account in Outlook
Q169871   OL97: Private Items are Viewable by Non-Outlook Delegates
Q169824   OL97: Contact's Journal Entries Lost When Importing or Copying
Q169820   OL97: Delegate Permissions Become Incorrectly Set to Custom
Q169818   OL97: Phone Call Not Logged on Contacts Journal Page
Q169817   OL97: Imported Phone Numbers Have .000 Appended
Q169662   OL97: Daily Notes from Schedule+ 1.0 Do Not Import to Outlook
Q169644   OL97: Changes to Recurring Meeting Sends Duplicate Updates
Q169566   OL97: Custom Template Does not Appear in Word Letter Wizard
Q169564   OL97: Cannot Omit or Change Name When Printing in Memo Style
Q169503   OL97: Running Clean Mailbox Agent Can Result in Lost Messages
Q169495   OL97: Delay When Automatically Recording Journal Entries
Q169287   OL97: Import Wizard Procedure Incomplete
Q169285   OL97: Importing a PDL from a PAB May Cause Duplicate Contacts
Q169242   OL97: Viewing Other's Schedule+ Calendar Uses Outlook Calendar
Q169241   OL97: Error in Page Setup Using Acrobat PDFWriter
Q169112   OL97: How to Set Outlook's Calendar to 24-Hour Time
Q169060   OL97 ErrMsg: Error Occurred While Checking Spelling.
Q169054   OL97: Outlook Hangs Printing Detailed Address Card View
Q168952   OL97: Task Priority not Held in Timex Data Link Wizard
Q168951   OL97: Anniversary or Birthday not Held in Timex Data Link Wizard
Q168832   OL97: Spelling Checker Does Not Check Words in the Subject Line
Q168807   OL97: Error Message Using Outlook's AutoDialer
Q168783   OL97: No Option to Import/Export dBase, Access, Excel or FoxPro
Q168767   OL97: Garbled Characters in Imported CC:Mail Bulletin Board
Q168727   OL97: Cannot Create a Conditional Rule with the Rules Wizard
Q168687   OL97: Schedule+ 1.0 Users May Not See Outlook Free/Busy Times
Q168666   OL97 Err Msg: Unable to Open Default Mail Folders
Q168665   OL97: All Day Events Not Exported to Timex Data Link Watch
Q168644   OL97: How to Back Up Outlook's Data
Q168642   OL97: Unable to Print a Shared Schedule+ Calendar from Outlook
Q168625   OL97: Items Deleted From a Shared Mailbox Go to Wrong Folder
Q168623   OL97 ErrMsg: Operation Failed Saving Message with Attachment
Q168622   OL97: Date Prints in Empty User Defined Date/Time Field
Q168621   OL97: Calendar Disappears in Second Window
Q168619   OL97 ErrMsg: Condition is not Valid Using Timex Wizard
Q168588   OL97: Fax Uses Incorrect Country Code With Windows NT
Q168587   OL97: ALT+I in Find Items Causes Outlook to Stop Responding
Q168586   OL97: Lunar New Year Is a Chinese, not a Japanese, Holiday
Q168346   OL97: Text On a Weekly Calendar May Print Incorrectly
Q168343   OL97: Changing the Time Zone Without Changing Appointment Times
Q168324   OL97: Text Limited in Icon View of a Note
Q168240   OL97: Postal Codes Import Incorrectly from Excel Workbook
Q168147   OL97: How to Make a Global Change to a Group of Contacts
Q168146   OL97: Expression Service Error Using Timex Data Link Watch
Q168099   OL97: Views Differ Between Task Folder and TaskPad
Q168066   OL97: Recurring Appointments Display Only Series in Card View
Q168065   OL97: Appointment Day Does Not Display Bold on Calendar
Q168024   OL97: How to Create a Linked Object From a Word Document
Q168020   OL97: Information About Synchronizing Outlook with PalmPilot
Q167993   OL97: Notes Are Maximized When Opening or Creating New Notes
Q167986   OL97: When the Check for New Messages Setting Takes Effect
Q167984   OL97: OK Button Appears Dimmed When Mapping Custom Fields
Q167982   OL97: Recording Journal Entries for Files from Other Programs
Q167976   OL97: Outlook Always Starts With Outlook Bar and Folder List Off
Q167975   OL97: Office Programs Stop Responding While Outlook Is Busy
Q167974   OL97: How to Remove Microsoft Sample Forms From Your Computer
Q167940   OL97: Only First Call Connects with Gateway Voice Modem
Q167835   OL97: Letters Not Listed When Viewing Journal Entries by Contact
Q167772   OL97: Team Manager Tasks Disappear When Default Delivery Moved
Q167770   OL97: Field Differences Between Outlook and Word's Mail Merge
Q167755   OL97: Truncated Data From Imported dBase File
Q167754   OL97: Cannot Set or Change the Default File Save As Location
Q167676   OL97: Multiple Personal Address Book Imports Cause Duplicates
Q167615   OL97: Private Appointment Allows Delegate to Double-book Time
Q167425   OL97: Error Importing Schedule+ 1.0 (.cal) Files to Outlook
Q167337   OL97: How to Import and Export Text Data with Outlook
Q167316   OL97: How to Import Act 2.x Files into Outlook
Q167286   OL97: Source of the User Name for the Header/Footer
Q167257   OL97: Problems Sending Fax With Personal Fax for Windows NT
Q167256   OL97: Incorrect Page Size for Day-Timer Junior Pocket Forms
Q167142   OL97: Internet Mail Reply Does not Add Angle Bracket
Q167088   OL97: No Warning for Missing DNS Information
Q167080   OL97: Outlook Support for vCards
Q166993   OL97 Outlook Calendar Template for Word 97 Available on MSL
Q166976   OL97: Help for IMEP Disappears After Installing Other Add-ins
Q166975   OL97: Problems Copying Profiles when Using IMEP
Q166974   OL97: Error When Installing IMEP With Running Programs
Q166948   OL97: How to Record a Fax in the Journal
Q166947   OL97: Duplicate Meeting Request Sent When Adding New Attendees
Q166935   OL97: Buttons Missing From Outlook Toolbars
Q166899   OL97: Direct Booking of a Resource Without a Delegate Account
Q166898   OL97: Windows 95 Service Pack 1 and Password Issues
Q166855   OL97 ErrMsg: Importing Schedule+ SC2 File
Q166852   OL97: Outlook Continues to Run After Exit with AutoJournal
Q166851   OL97: How To Automatically Add New Contacts to the Journal
Q166850   OL97: Outlook Starts Slowly with AutoJournal Feature
Q166780   OL97: Why Outlook Displays a Security Warning Opening an Item
Q166779   OL97: Inconsistent Sorting In "Group By Conversation Topic" View
Q166741   OL97: Duplicate Meetings in Calendar
Q166739   OL97 Doc Err: Add Internet Address to the Personal Address Book
Q166669   OL97: Unable to Open or Delete a Recurring Appointment
Q166645   OL97: Printed Shared Calendar Uses Wrong Name in Header/Footer
Q166488   OL97: How to Turn on the Horizontal Scroll Bar in Table Views
Q166446   OL97: Outlook Voting and Vote Processing
Q166419   OL97: Unable To Print Using Daily Style of Shared Calendar
Q166405   OL97: Missing Date Completed Data on Task Export
Q166380   OL97: Error Converting Outlook Contacts to Schedule+
Q166376   OL97: Tracking the Delivery and Reading of E-mail Messages
Q166307   OL97: How to Convert Outlook Appointments to Schedule+ 7.0
Q166264   OL97: Internet Idioms Error When Starting Outlook
Q166263   OL97: Zoom Percentage Too Small
Q166253   OL97: TaskPad Field Missing from Calendar View
Q166124   OL97: Cannot Show More Than 12 All Day Events in Day View
Q166023   OL97: Outlook 8.02 Security Improvements
Q166011   OL97: Appointment Form Opens With "All day event" Selected
Q165981   OL97: Adding an Outlook Folder to the Office Shortcut Bar
Q165885   OL97: ErrMsg Opening "Welcome to Microsoft Outlook!"
Q165873   OL97: Sam Translator Error Importing Schedule+ File
Q165859   OL97: Cannot Select Which Personal Address Book to Import
Q165607   OL97: How to Make a Shortcut to a File in an Appointment
Q165498   OL97: Error During Conversion of Lotus Organizer Files
Q165423   OL97 Err Msg: Printing Contacts Using a Brother MFC Printer
Q165422   OL97: Can't Click to Display Next Off-Screen Appointment
Q165411   OL97: Some Manual Journal Entries Are Not Logged to Contacts
Q165375   OL97: Exporting Outlook Contacts to Internet Mail and News
Q165207   OL97: Problems With Netscape Internet Mail Transport
Q165116   OL97: Mail Attachment Security Add-in Available on Web
Q165115   OL97: Outlook Problems Handling Macintosh File Attachments
Q164994   OL97: Converting Windows Cardfile Files to Outlook
Q164974   OL97: Minimized Message Cannot Be Closed with Right-click
Q164809   OL97: Outlook Address Book Missing New Contact From Same Company
Q164744   OL97: E-Mail Opened in Netscape Navigator May Not Line Wrap
Q164670   OL97 ErrMsg: Opening Office Resource Kit File Forms2.pst
Q164626   OL97: Letter to Contact Wizard Does Not Insert Company
Q164625   OL97: How to Migrate Custom Categories to Other Users
Q164533   OL97 ErrMsg: OLE Automation Error With Timex Data Link
Q164532   OL97: How to Create a Distribution List of Contacts
Q164531   OL97: How to Use the Windows Address Book (WAB) with Outlook
Q164520   OL97: Lotus Organizer Conversion Issues
Q164477   OL97: Address Displays Incorrectly on Imported Contacts
Q164408   OL97: Imported Fax Numbers May not Work in Outlook
Q164407   OL97: Managing a PST for Two Different Computers
Q164401   OL97: Fields Missing Inserting a Contact into Word
Q164313   OL97: Cannot Print Secondary Tab of Outlook Forms
Q164311   Cannot Cancel Exchange or Outlook Start when Server is Offline
Q164271   OL97: Converting Schedule+ Files to Outlook 97
Q164107   OL97: Converting SideKick Files to Outlook 97
Q164106   OL97: How to Change the Date Format of Calendar Headings
Q164046   OL97: Converting ECCO Files to Outlook
Q163743   OL97: Information About Outlook Version 8.01
Q163671   OL97: Deleted Folder Becomes Subfolder to Deleted Items Folder
Q163668   OL97: Monthly Calendar Printing Limitations
Q163666   OL97: Problem Exporting Multi-line Contact Street Addresses
Q163664   OL97 Err Msg: Accepting Schedule Plus Meeting Request
Q163663   OL97: Overlapped Characters When Printing Contacts
Q163609   OL97: How to Manage Outlook Windows
Q163528   OL97: How to Control Printing Monthly Calendar Thumbnails
Q163527   OL97: Cannot Print, Print Preview, or Delete Selected Group
Q163380   OL97: How to Set Fax to Dial Local Numbers As Long-Distance
Q163178   OL97: How to Change the Name of Contacts in the Address Book
Q163177   OL97: Weekday Is Wrong for Dates More than 30 Years Ago
Q163144   OL97: No Schedule+ Icon on Outlook Toolbar
Q163091   OL97: Blank Program Buttons on Taskbar After Starting Outlook
Q163090   OL97: Error in OUTLPRNT When Defining Print Style or Printing
Q163089   OL97: Sent Mail Disappears with Focal Point Extensions Loaded
Q162993   OL97: Error Message: "You cannot group items by this field"
Q162990   OL97: Troubleshooting Schedule Plus Import Problems
Q162757   OL97: How to Display Word Custom Properties in an Outlook View
Q162734   OL97: Cannot Access Offline Folders When Working Offline
Q162688   OL97: How to Import Act! Version 3.0 Contacts into Outlook
Q162494   OL97: Published Form Does Not Appear Under the Compose Menu
Q162362   OL97: Migrating from Internet Mail to Outlook
Q162346   OL97: Using Exchng32.exe to Troubleshoot Outlook Problems
Q162248   OL97: Troubleshooting Outlook Bar Problems
Q162246   OL97: Location Settings Determine Phone Number Format
Q162223   OL97: Err Msg: "MAPI Spooler Has Shut Down Unexpectedly"
Q162215   OL97: Saving Contact Attached to E-mail Message Fails
Q162206   OL97: Working with Personal Folders
Q162149   OL97: Internet Tab Missing from Message Properties Dialog Box
Q162083   OL97: Error in Outlook 97 Using Spelling Checker
Q162046   OL97: Remote Mail, Offline Folders, and Working Offline
Q162026   OL97: Cannot Replicate the Outlook Bar
Q161975   OL97: Unable to Group by Subject
Q161857   OL97: Could Not Find a Contact with This E-mail Address Error
Q161851   OL97: No Check Names Feature for Additional Contact Folder
Q161808   OL97: Message Modification Date Determines Archive Date
Q161743   OL97: How to Disable Offline Folders
Q161740   OL97: Displaying Excel Custom Properties in an Outlook View
Q161737   OL97: Outlook Offline Folder Icons Are Not Briefcases
Q161725   OL97: What Are Offline Folders and How Do You Use Them?
Q161656   OL97: Unexpected Logon Screen When Starting Outlook
Q161632   OL97: Contact Not Listed in the Journal Contact List
Q161624   OL97: How to Find Messages Sent or Carbon Copied to a Person
Q161617   OL97: No "Deliver New Mail Now" Button on Standard Toolbar
Q161611   OL97: How to Change Display of Weekends in Month Calendar
Q161587   OL97: How to Customize Outlook Calendar Holidays
Q161581   OL97: Appointments Are Set in Calendar in Personal Folders
Q161556   OL97: Importing from Microsoft Excel Requires Named Range
Q161478   OL97: Free/Busy Time Is Not Immediately Updated
Q161389   OL97: How to Add and Delete Holidays in the Calendar
Q161369   OL97: Timex Wizard Does Not Work with Windows NT
Q161365   OL97: Can't Create New Message from Office Shortcut Bar
Q161349   OL97: Contact Information Does Not Appear in Address Book
Q161327   OL97: How to Copy or Move Outlook Folders
Q161312   OL97: Cannot Browse File System Folders in Outlook on NT 3.51
Q161302   OL97: Attachment Does Not Copy Using Drag-and-Drop Feature
Q161297   OL97: How to Change Drop-Down Menu Display Behavior
Q161295   OL97: Cannot Import or Export User-defined Contact Fields
Q161291   OL97: Calendar Time Font Size Does Not Change
Q161285   OL97: Cannot Drag Multiple Appointments to the Calendar
Q161279   OL97: How to Display Multiple Days in the Calendar
Q161277   OL97: How to Copy Folder Design Properties
Q161212   OL97: Error Message: "Unable to load NXPEXT32.DLL"
Q161098   OL97: How to Remove Page Border From Table Print Style
Q161095   OL97: TaskPad Missing in Day/Week/Month View of Calendar
Q161060   OL97: Task Information Bar Does Not Show Overdue Status
Q161059   OL97: Status Bar Progress Indicator Appears to Stop Responding
Q161057   OL97: Map Custom Fields Button Not Available (Dimmed)
Q161037   OL97: How to Link Outlook Appointments, Contacts, and Tasks
Q161033   OL97: Calendar or Task Reminders Do Not Appear
Q161032   OL97: Blank Item in Deleted Items Folder While Journaling
Q161004   OL97: "Empty 'Deleted Items' Folder" Works Only on Primary Store
Q160989   OL97: Timex Watch Will Not Accept Extended Characters
Q160958   OL97: Cannot Drag Mail Message Folder Shortcuts to Outlook Bar
Q160863   OL97: How to Send a Contact to a Fax Address
Q160852   OL97: ENTER Key Does Not Open Journal Entry from Within Contact
Q160728   OL97: Exchange Preview Pane Extension Not Available in Outlook
Q160521   OL97: Categories Unavailable in Mail Merge to Word
Q160302   OL97: How to Open Someone Else's Calendar or Other Folder
Q160299   OL97: Text Does Not Wrap in Monthly Calendar View
Q160290   OL97: No Option for Printing All Text in Microsoft Outlook 97
Q160250   OL97: Printout of Item Contains Header but no Body Text
Q159857   OL97: New Field Button Is Unavailable in Field Dialog Boxes
Q159708   OL97: How to Include Shortcut to Public Folder in Mail Message
Q159694   OL97: Adding a Shortcut Icon to Access Another User's Calendar
Q158254   OL97: Reminder Displays from Different User Profile
Q158084   OL97: Converters Included with Outlook
Q157875   OL97: Cannot Customize Calendar Week Numbers for Fiscal Year
Q155897   OL97: Using Schedule+ as the Primary Calendar in Outlook 97
Q154296   OL97: Cannot Add Shortcut for a Single File to Outlook Bar