OL97: Outlook Disconnects ISP When Sending Mail with AttachmentsLast reviewed: January 19, 1998Article ID: Q174384 |
The information in this article applies to:
SYMPTOMSWhen sending e-mail with an attachment from Microsoft Outlook 97, you may be disconnected from your Internet Service Provider (ISP).
CAUSEYour message and attachment may exceed the allowable message size on the ISP server.
RESOLUTIONContact your ISP to see if another server is available which will handle your message and attachment.
MORE INFORMATIONSome ISP companies provide two Simple Mail Transfer Protocol (SMTP) addresses, one for most messages and a secondary one for handling larger attachments. Many ISPs will automatically switch between these servers based on need. If yours does not switch automatically or will not allow you to connect to the secondary server on a default basis, it may be necessary to set up a second profile to address the secondary server for sending larger messages.
REFERENCESFor more detailed information on configuring Internet Mail Services, please refer to the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q165228 TITLE : OL97: Configuring the Internet Mail Information ServiceFor more detailed information on configuring different profiles, please refer to the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q162203 TITLE : OL97: User Profiles and Information ServicesFor more detailed information on troubleshooting general configuration issues, please refer to the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q161973 TITLE : OL97: Troubleshooting Outlook Configuration Problems |
Additional query words:
© 1998 Microsoft Corporation. All rights reserved. Terms of Use. |