OL97: Messages Directed to a New PST May not be Downloaded

• Microsoft Outlook 97 version 8.03

SYMPTOMS

If you add a new Personal Folders file (PST) and direct mail to be delivered there, when running Microsoft Outlook 97 connected to an Microsoft Exchange Server, messages currently residing in the server Inbox may not be immediately moved to the PST.

RESOLUTION

Restart Outlook and the existing messages will be downloaded to the PST.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97 version 8.03. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Steps to Reproduce Problem

1. Start Outlook with a profile containing only the Microsoft Exchange Server service.

2. If there are no messages in the Inbox, send a message to yourself.

3. Add a Personal Folder file (PST).

       a. On the Tools menu, Click Services.
   

       b. On the Services tab, click Add.
   

       c. From the "Available information services" list, click to select
          "Personal Folders" and then click OK.
   

       d. Type a name for the new PST file and click Open.
   

       e. Type a name for the new Personal Folder set and click OK.
   

       f. On the Delivery Tab, in the "Deliver new mail to the following
          location" list, click to choose the new PST and then click OK.