OL97: Invalid Page Fault in MSVCRT.DLL Opening Address Book

 Last reviewed: January 19, 1998
Article ID: Q174402
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

After you install the Microsoft Office 97 Service Release 1 (SR-1) Patch and configure Microsoft Outlook 97 using the Microsoft Exchange Server service, when you attempt to open the Outlook Address Book you may receive the message: 

   Invalid page fault in Msvcrt.dll

CAUSE

There are two places in the SR-1 Patch setup script (.stf) file where an extra semicolon has been included.

RESOLUTION

For new installations, delete the extra semicolons in the .stf file. For existing installations, modify the .stf file using these steps, then reinstall the SR-1 Patch. Or, edit the registry of affected systems.

To modify the file, follow these steps:

  1. Open the appropriate .stf file in an editor such as Microsoft Excel 97.

    For Office 97 Professional, use Off97pro.stf. For Office 97 Standard, use Off97std.stf.

    The .stf file is located in the Office 97 Setup folder.

  2. Search for each occurrence of the Minet32.dll string in the file. It should look like the following (the line number will be different depending on which version of the file you use):

    3943 AddRegData """LOCAL"",""Software\Microsoft\Exchange\Client\Extensions"", ""Internet Mail"", ""4.0;minet32.dll;2;;;;IMAIL"""

    NOTE: The string above will appear as a single line of text.

  3. Delete one semicolon immediately preceding IMAIL. There are two places in the file where a semicolon must be deleted.

  4. Save and close the file.

  5. Run the SR-1 Patch Setup.

For an existing client experiencing this problem, edit the registry to remove the extra semicolon. The key is found in the following registry path: 

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions
The value to be changed is "Internet Mail" and is a REG_SZ. Remove the extra semicolon and verify that he remaining string is as follows: 

   4.0;minet32.dll;2;;;IMAIL

REFERENCES

For more information on editing the .stf file, please see the following articles in the Microsoft Knowledge Base: 

   Article-ID: Q111248
   Title     : XL: Opening/Saving STF File in Excel May Cause Setup Errors

   Article-ID: Q162796
   Title     : OFF97: Setup Error 932 After Modifying STF File


Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb
Solution Type     : kbworkaround

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Last reviewed: January 19, 1998
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