OL97: Error Restarting Outlook with CryptoEx

Last reviewed: January 19, 1998
Article ID: Q174702
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

When restarting Microsoft Outlook 97, you may get one or both of the following error messages:

   Initialization failed! CryptoEx cannot access temporary
   folder. Press OK. CryptoEx will not be loaded.

   The add-in 'c:\progra~1\crypto~1\cryptoex32.dll'
   could not be installed or loaded. Unable to load
   c"\progra~1\crypto~1\cryptoex32.dll'. You may be
   out of memory, out of system resources, or missing
   a .dll file.

CAUSE

You quit Outlook then restarted before it had time to completely close, while having the CryptoEx extensions loaded.

RESOLUTION

Wait until the message dialog box, "Please wait while Outlook exits" disappears before restarting Outlook.

MORE INFORMATION

CryptoEx is a client-based extension for Microsoft Outlook and Microsoft Exchange that automatically recognizes encrypted e-mail, using PGP encryption technology.

REFERENCES

CryptoEx is manufactured by Gluck & Kanja, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords          : GnlAddin
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb


================================================================================


THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: January 19, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.