OL97: ErrMsg: OUTLLIB.DLL is Linked to Missing Export MAPI32.DLL

 Last reviewed: January 19, 1998
Article ID: Q174843
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

When you start Microsoft Outlook 97 you receive the following message: 

   The OUTLLIB.DLL file is linked to missing export MAPI32.DLL:36.
Followed by: 

   A device attached to the system is not functioning.
If you try to check your Windows Messaging Profile properties in Control Panel, when you double-click the Mail and Fax icon (or Mail icon if you do not have fax services installed), you receive the following error: 

   You need more memory or system resources. Close some windows and try
   again.

CAUSE

When you installed Microsoft Internet Explorer 4.0 and Microsoft Outlook Express, you selected the option to make Outlook Express the default Simple MAPI client.

NOTE: In some cases, a corrupt mapi32.dll file has caused this problem.

RESOLUTION

Do not use Outlook Express as your default Simple MAPI client.

-or-

Rename and reinstall your Mapi32.dll file.

To Reset Your Default Simple MAPI Client

  1. Start Outlook Express.

  2. On the Tools menu, click Options.

  3. Click the General tab, then click to clear "Make Outlook Express my Default Simple MAPI client."

  4. Restart Windows.

To Rename and Replace Your Mapi32.dll File

  1. Right click on the Mapi32.dll file in your Windows/System folder.

  2. Click Rename on the Shortcut menu.

  3. Type Mapi32.old as the new name for the file.

  4. Copy the Mapi32.dll from the OFFICE/WMS/WIN95 or OFFICE/WMS/WINNT folder of your Office 97 setup CD, into your Windows/System folder.

MORE INFORMATION

Steps to Reproduce Problem

  1. Start Outlook Express.

  2. On the Tools menu, click Options.

  3. Click the General tab, then click to select "Make Outlook Express my Default Simple MAPI client."

  4. Click OK, then click OK to close the Options dialog.

  5. Start Outlook 97. 

Keywords          : EvnOdr kberrmsg
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb
Solution Type     : kbworkaround

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Last reviewed: January 19, 1998
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