OL97: Roaming User's AutoSignature Incorrect or Missing

• Microsoft Outlook 97, versions 8.01, 8.02

SYMPTOMS

When you configure Microsoft Outlook 97 as a roaming user and you log on to a different workstation, when the AutoSignature is inserted into your e- mail message, it may not be correct, or it may be blank.

CAUSE

This may be caused by either of the following:

• Two or more users have the same profile name.
• The AutoSignature file (*.rtf) does not match the Profile name.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97 versions 8.01 and 8.02. The problem was corrected in Outlook 8.03.

MORE INFORMATION

You can use AutoSignature to automatically add text to mail messages you send. For example, you can create an AutoSignature that includes your name, job title, and phone number. You can also use AutoSignature to add a custom heading to your messages or to include a standard paragraph about how you want others to respond to your messages. You can change the font and alignment of the AutoSignature to give your signature a unique appearance and use different formats for individual characters or words in the signature.

The AutoSignature is kept in a file named <ProfileName>.rtf, where <ProfileName> is the name of the profile you use. The default location for this file is the Windows folder. Outlook users configured as roaming users specify the location of the AutoSignature file by using a Universal Naming Convention (UNC) path in the Registry. For example:

   HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook\Office\
   Explorer\Favorites

REFERENCES

For more information about AutoSignatures, type "AutoSignature" in the Office Assistant, click Search, and then click to view "Sign messages with AutoSignature."

For more information on configuring Outlook for roaming users, please see the following article(s) in the Microsoft Knowledge Base:

   Article-ID: Q167397
   Title     : Set Up Outlook for Multiple or Roaming Users