OL97: Outlook Caused an Invalid Page Fault in AWFXCG32.DLL

• Microsoft Outlook 97

SYMPTOMS

When you quit Microsoft Outlook 97, you receive the error:

   OUTLOOK caused an invalid page fault in module AWFXCG32.DLL at
   0137:7f7ef389.

CAUSE

There are two possible causes for this problem:

• Microsoft Internet Explorer version 4.0 is used in conjunction with the Microsoft Fax service.
• The Distributed Common Object Model for Windows 95 (DCOM95) that ships with Microsoft Visual C++ 5.0, Microsoft Visual Basic 5.0, and Microsoft Visual Studio 97, is used in conjunction with the Microsoft Fax service.

RESOLUTION

There are five methods to resolve this problem.

• Remove DCOM95 from your computer.
• Remove Microsoft Fax from your Outlook Profile.
• Rename the Awfxcg32.dll and reinstall Internet Explorer 4.0.
• Obtain the Awfxcg32.exe file from the Microsoft Software Library.
• Click Close when you receive the error message.

Remove DCOM95 from Your Computer

To remove DCOM95 from your computer, follow these steps:

1. On the Windows taskbar, click Start, point to Settings, and then click Control Panel.

2. In Control Panel, double-click Add/Remove Programs.

3. Click to select "DCOM for Windows 95" and click Add/Remove.

4. When prompted, click Yes to restart your computer.

Remove Microsoft Fax from Your Outlook Profile

To remove Microsoft Fax from your Outlook profile, follow these steps:

1. Quit Outlook.

2. On the Windows taskbar, click Start, point to Settings, and then click Control Panel.

3. Double-click Mail and Fax, click Show Profiles, select the Profile that contains the fax service, and then click Properties.

4. Click Microsoft Fax, click Remove, then click Yes.

5. Click OK, then click Close.

6. On the File menu, click Close.

Rename Awfxcg32.dll and Reinstall Internet Explorer 4.0

To rename Awfxcg32.dll and reinstall Internet Explorer 4.0, follow these steps:

1. Click the Start button, click Shut Down, click to select, "Restart the computer in MS-DOS mode," and then click Yes.

2. After your computer restarts, at the Command prompt, type

         cd\windows\system
   

   then press ENTER.

   NOTE: If you are using Windows NT 4.0, use

         cd\windows\system32
   

3. Use the MS-DOS Rename command to change the name of the file:

         ren awfxcg32.dll awfxcg32.old
   

   then press ENTER.

4. At the Command prompt, type

        cd..
   

   and then press ENTER.

5. At the Command prompt, type

        win
   

   and then press ENTER. This will start Windows and any programs in your Startup folder.

6. Run the Setup program for Internet Explorer 4.0. Click to select the option to Reinstall All.

Obtain the Awfxcg32.exe File from the Microsoft Software Library

For more information about obtaining and using this file, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q174926
   TITLE     :Updated Awfxcg32.dll to Fix IPF Exiting Outlook

Click Close When You Receive the Error Message

Because this error occurs during the shutdown phase, there is no effect on your data.