OL97: CWIMPORT.EXE Error Importing from cc:Mail

 Last reviewed: January 19, 1998
Article ID: Q175642
The information in this article applies to:

- Microsoft Outlook 97, versions 8.0, 8.01, 8.02

SYMPTOMS

If you import messages from a cc:Mail postoffice into Microsoft Outlook 97, you may receive the following error message: 

   WMS Idle:  CWIMPORT.EXE - Application Error
   The instruction at "0x00404f4df" referenced memory at "0x00000004".
   The Memory could not be "read".
      Click on Ok to terminate the application
      Click on CANCEL to debug the application
                       [ok]   [Cancel]

WORKAROUND

This problem occurs when you attempt to import messages that have a body which appears as <no title>. To work around this problem try moving these messages in cc:Mail to a folder that you will not import. Then, import the other messages.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For more information on setting up and troubleshooting Outlook with a cc:Mail postoffice, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE ID: Q163290
   TITLE     : OL97: Troubleshooting cc:Mail Connectivity in Outlook

Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

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Last reviewed: January 19, 1998
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