OL97: Outlook Caused a Stack Fault in Module Unknown

 Last reviewed: January 19, 1998
Article ID: Q175912
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

When accessing a folder or mailbox on a Microsoft Exchange Server using Microsoft Outlook 97, you may get the following error message: 

   Outlook caused a Stack Fault in Module Unknown at <address>.

CAUSE

There may be an error in one of the Outlook support files for Microsoft Exchange Server.

RESOLUTION

Rename the Microsoft Exchange Server support files, disable your anti-virus program if one exists, and reinstall Outlook.

MORE INFORMATION

Rename Support Files

  1. Rename the following files, usually found in the Windows\System folder:

    Emsabp32.dll Emsmdb32.dll Emsui32.dll Emsuix32.dll Etexch32.dll

  2. Turn off your anti-virus program. Some virus protection programs can interfere with the Microsoft Outlook 97 Setup program. If you use a virus protection program on your computer, please disable it before running Setup. You can restart the virus protection program after Setup is complete.

    NOTE: If your virus detection program starts automatically when you start Windows, you can disable it by restarting Windows while holding down the SHIFT key.

  3. Re-install Outlook. 

Keywords          : EvnGpf kberrmsg
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

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Last reviewed: January 19, 1998
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